Vault 9 event log errors

[James_Slack]

Hi,

Going through the logs on our recently upgraded from 7->8->9 server, I am seeing the following errors. We get these 5 errors, in the following order going back in time - over and over.

The strange thing is archiving appears to be working normally as we are chewing about 30GB of disk a day in the active partition.

What can I do to troubleshoot this?

Cheers - James

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Source: Enterprise Vault

Category: Archive Task

Event ID: 3310

There was a problem accessing a network service or resource. The dispenser will re-queue the current item and sleep for 10 minute(s).

Task: Exchange Mailbox Archiving Task for LHR-MAIL01
Internal Reference: Network connectivity issues (MAPI_E_NETWORK_ERROR)

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Source: Enterprise Vault

Category: Archive Task

Event ID: 3411

An error has been reported by ConfigureMsgService. It may be due to a problem contacting a Global Catalogue Server.

Exchange Server: LHR-MAIL01
Mailbox: SMTP:ev-mail01@menziesaviation.com
Error: MAPI_E_NETWORK_ERROR 0x80040115

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Source: Enterprise Vault

Category: Archive Task

Event ID: 2217

Message dispenser will resume processing

Task: Exchange Mailbox Archiving Task for LHR-MAIL01

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Source: Enterprise Vault

Category: Archive Task

Event ID: 8390

The EnterpriseVault.DirectoryConnection object reported an error.

An attempt was made to move an ArchiveFolder beneath itself (hierarchy inversion)
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Source: Enterprise Vault

Category: Archive Task

Event ID: 8391

The EnterpriseVault.DirectoryService object reported an error.

An attempt was made to move an ArchiveFolder beneath itself (hierarchy inversion)

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[JesusWept3 · Accepted solution]

Hierarchy inversion don worry about The 3310's and MAPI errors, try Closest GC or DS Server registry keys Also make sure that you are not overloading your EV servers

[James_Slack]

Sadly, this server is bare mimimum spec and it will be overloaded. Hopefully things will calm down once the backlog is cleared.

Will look into closest GC / DS keys, thanks.

[James_Slack]

That's not good.

HKCU\ Software\ microsoft\

How the heck have I ended up with two Exchange folders?!

This is crazy!

I added the key to one of them, going to add to both, but on the 2nd one it just appeared.

More curious, I renamed one, I could then no longer go in to the other as it said it didn't exist. That's very worrying.

Also, I am full of CDOEXM folders in there, which are all nested and all empty.

Something is not right.

[JesusWept3]

Thats actually quite normal to be honest, someone explained it to me and it made a lot of sense but i cant for the life of me remember why :)

[James_Slack]

OK thanks, I will quite happily take your word for it.