I have 6 case, out of 12407 archive, where Vault Cache Diagnostic shows Status = Pending, Header Sync State = Not yet syncronizing.
One of the client call because every time its start outlook a message popup saying that EV is not syncing call Sys Admin.
What I have done:
IIS EV logs:
2015-10-12 08:21:46 10.191.128.48 GET /EnterpriseVault/ClientDiagnostics.aspx P=1&MSt=10&CSt=3&Ci=12&Td=0&Fa=0&Host=PW71310427.ritta.local&AId=1737BB744FF545C49B03B70B8239C62B71110000EXCHEVARQ01&OLVer=126.96.36.19913 80 RITTA\em17609 10.2.156.221 EnterpriseVaultOutlookExt-V10.0.4.1354 200 0 0 234
Server: windows2008 r2, Enterprise Vault 10.0.4.1354
Index Server; Windows 2012 R2, Enterprise Vault 10.0.4.1354
Workstation: Windows 7 x64, Outlook 2010, Evault Add'ins 10.0.0.4.1354
Yeah mst = none. So there are no MDCs in the client folder and is the client folder even there? C:\Users\john.smith\AppData\Local\KVS\Enterprise Vault\3D87D709501DC2478B344471022C8060
Maybe check https://www.veritas.com/support/en_US/article.000046284 Anything in the dtrace when you try to sync?
MST=10?, rigth, I don´t no what that mean, going to study that now.
None of the entry key mention on Article:000046284,was not present.
Because the user neaded to work, I had to recreate the user profile(windows not outlook).
Everything started work.