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Vault Cache Sync Failing Error: Synchronization failed (std::exception):H

PRADiiP
Level 4

A user is reporting that vault cache synchronization is failing. I could see only below error on the Client log

 

HDR:SYNC:ARC: Synchronization failed (std::exception):H

04/03/2014 18:47:06.736[6152]: HDR: MetaDataCacheImpl::Cleanup
04/03/2014 18:47:06.737[6152]: HDR: MetaDataCacheImplBase::GetSessionTree
 
 
 
HDR:SYNC:ARC: ~MetaDataCacheImpl::Sync
04/03/2014 18:47:07.068[6152]: HDR:SYNC:ARC: End 'SITE ID' ('USER NAME'):FAILED
04/03/2014 18:47:07.068[6152]: HDR:SYNC:ARC: Cache 'SITE ID', status:-1
04/03/2014 18:47:07.069[6152]: HDR:SYNC: ~MetaDataCacheScheduler::SyncArchives

 

 

Unable to find anything on google on  Synchronization failed (std::exception):H 

1 ACCEPTED SOLUTION

Accepted Solutions

PRADiiP
Level 4

Thanks All for for your response however everyhting is working fine after re-installe the EV outlook Addins 

Seems there was some issue with the EV Outlook Addins

View solution in original post

3 REPLIES 3

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

What version of EV Server, EV Client, Windows client OS, and client Outlook version are you using?

EdLacey
Level 5
Certified

Have you got client logging set to Maximum tracing?

PRADiiP
Level 4

Thanks All for for your response however everyhting is working fine after re-installe the EV outlook Addins 

Seems there was some issue with the EV Outlook Addins