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Vault Cache question

Mambal
Level 4
Hi!

I would like to ask one question. I activated vault cache for all users and user runs Outlook Cached Mode. Have add on on client. When I try to synchronize clicking on toolbar I have Synchonization failed.

Not a lot of information how work with vault cache and should be very straight, but in my case does not work. We are on EV8 SP1

Thank you
8 REPLIES 8

Maverik
Level 6
Check the enterprise vault directory in IIS manager is using .NET framework 2 and not 1 . Check client trace and iis logs. Look for errors or anything not 200 in iis logs.

Paul_Grimshaw
Level 6
Employee Accredited Certified
There is a particular issue if your server has a US language setting. When you try a sync DTRACE the EVMonitoring process. When it has failed take a look and see if you see something along the lines of:-

(EVMonitoring) <4344> EV-H {ContentCacheAssembler.BuildFailed} Exception: String was not recognized as a valid DateTime. Info: Diag: Type:System.FormatException ST: at System.DateTimeParse.Parse(String s, DateTimeFormatInfo dtfi, DateTimeStyles styles)|

If you are getting this specific error then there is an EV8 SP1 hotfix available so you would need to log a support case to request the hotfix. Quote ETRACK 1636887

Mambal
Level 4
Dtraces the EVMonitoring and thisi is output from log


1 07:54:33.989 [4888] (EVMonitoring) <4712> EV-H {ContentCacheFileServer.HouseKeeper} CCFS: Checking for unused download slots...
26 07:55:33.569 [4888] (EVMonitoring) <4572> EV-H {CacheManager} No items, Sleeping for 900s
27 07:55:33.991 [4888] (EVMonitoring) <4712> EV-H {ContentCacheFileServer.HouseKeeper} CCFS: Checking for unused download slots...
28 07:56:33.994 [4888] (EVMonitoring) <4712> EV-H {ContentCacheFileServer.HouseKeeper} CCFS: Checking for unused download slots...
29 07:57:33.996 [4888] (EVMonitoring) <4712> EV-H {ContentCacheFileServer.HouseKeeper} CCFS: Checking for unused download slots...
30 07:58:33.998 [4888] (EVMonitoring) <4712> EV-H {ContentCacheFileServer.HouseKeeper} CCFS: Checking for unused download slots...
31 07:59:34.000 [4888] (EVMonitoring) <4712> EV-H {ContentCacheFileServer.HouseKeeper} CCFS: Checking for unused download slots...
56 08:00:34.003 [4888] (EVMonitoring) <4712> EV-H {ContentCacheFileServer.HouseKeeper} CCFS: Checking for unused download slots...
57 08:01:34.005 [4888] (EVMonitoring) <4712> EV-H {ContentCacheFileServer.HouseKeeper} CCFS: Checking for unused download slots...
58 08:02:33.664 [4888] (EVMonitoring) <3952> EV-M {EVOMMonitoringFrequencyHelper.GetMonitoringFrequency} SiteID = 13FBC023362127B4CB789723AE4239F8C1d10000eavserver1
59 08:02:33.664 [4888] (EVMonitoring) <3952> EV-M {EVOMMonitoringFrequencyHelper.GetMonitoringFrequency} EVOMDB COnnString with no pooling = Data Source=LABNSQ01;Initial Catalog=EnterpriseVaultMonitoring;Persist Security Info=False;Pooling=false;Max Pool Size=100;Min Pool Size=0;Integrated Security=true;
60 08:02:33.695 [4888] (EVMonitoring) <3952> EV-H {Logger.LogError} MonitoringAccess::CreateMonitoringDataManager Enter
61 08:02:33.695 [4888] (EVMonitoring) <3952> EV-H {Logger.LogError} MonitoringAccess::CreateMonitoringDataManager Exit
62 08:02:33.695 [4888] (EVMonitoring) <3952> EV-H {MonitoringDataManager} SiteID = 13FBC023362127B4CB789723AE4239F8C1d10000eavserver1, ConnStr = Data Source=LABNSQ01;Initial Catalog=EnterpriseVaultMonitoring;Persist Security Info=False;Pooling=false;Max Pool Size=100;Min Pool Size=0;Integrated Security=true;
63 08:02:33.695 [4888] (EVMonitoring) <3952> EV-H {Logger.LogError} DBHelper::FillDataTable Enter
64 08:02:33.695 [4888] (EVMonitoring) <3952> EV-H {Logger.LogError} ConnectionProvider::Enter OpenConnection
65 08:02:33.710 [4888] (EVMonitoring) <3952> EV-M {ConnectionProvider} Open Connections: 1
66 08:02:33.710 [4888] (EVMonitoring) <3952> EV-H {ConnectionProvider} Exit OpenConnection
67 08:02:33.710 [4888] (EVMonitoring) <3952> EV-H {ConnectionProvider} Enter CloseConnection
68 08:02:33.710 [4888] (EVMonitoring) <3952> EV-M {ConnectionProvider} Open Connections: 0
69 08:02:33.710 [4888] (EVMonitoring) <3952> EV-H {ConnectionProvider} Exit CloseConnection
70 08:02:33.710 [4888] (EVMonitoring) <3952> EV-H {Logger.LogError} DBHelper::FillDataTable Exit
71 08:02:33.710 [4888] (EVMonitoring) <3952> EV-M {EVOMMonitoringFrequencyHelper.GetMonitoringFrequency} The previous monitoring frequency was 900000 secs
72 08:02:33.710 [4888] (EVMonitoring) <3952> EV-M {EVOMMonitoringFrequencyHelper.GetMonitoringFrequency} The new monitoring frequency obtained from the databse is 900000 millisecs
73 08:02:33.710 [4888] (EVMonitoring) <3952> EV-M {EVOMMonitoringFrequencyHelper.GetMonitoringFrequency} EVOM monitoring frequency is 900000 millisecs
74 08:02:34.007 [4888] (EVMonitoring) <4712> EV-H {ContentCacheFileServer.HouseKeeper} CCFS: Checking for unused download slots...

Thank you

Paul_Grimshaw
Level 6
Employee Accredited Certified
Nothing much of any interest in there indicating you do not appear to have the issue that I referred to. Can you get a copy of a full client trace when reproducing to see if there is anything of any use in there.

Maverik
Level 6
Paul is right. Client trace is best bet from here. If getting urgent and based in EMEA region get this and log a case. Send me the case number I'll have a look. As a side note to Paul.... Hope your still enjoyin Aus Mr Grimahaw :)

Paul_Grimshaw
Level 6
Employee Accredited Certified
Of course I am right. I am always right. :) So go on then reveal yourself Genie in a Stars in your eyes fashion and yes Sydney is still kicking Readings butt!!!

MichelZ
Level 6
Partner Accredited Certified
Any news here?

Cheers

cloudficient - EV Migration, creators of EVComplete.

MarkBarefoot
Level 6
Employee
The Genie = The Don = the Crack....you must know who it is now :)