Vault Corrupting Archived files

[FiveHorizons]

Hi,

I have been having a serious issue with my vault file archiving system for the past several months. The archiving seems to be randomly corrupting my files, mostly excel and pdf files. I get the following message "The file you are trying to open.......is in a different format than specified by the file extension. Verify that the file is not corrupted and is from a trusted sourec before opening the file."

The only way I can get the file to open is by manually recreating the placeholders, which is a huge pain. Symantec techs have not been able to provide me with a real fix. 

Has anyone else had this issue? I am using version 10.0.2

Thank you

[Rob_Wilcox1 · Accepted solution]

Antivirus properly excluding your vault store partitions?

[FiveHorizons]

yes, I excluded them recently 

[FiveHorizons]

This is what I was told to put in my exceptions for symantec endpoint

[Rob_Wilcox1]

Okay, well, there is the possible that 'old' stuff will be already interferred with by your antivirus software.

What happens then if you archive a handful of items now.. and check them tomorrow?

[FiveHorizons]

Does recreating the placeholders technically re-archive the files? 

[Rob_Wilcox1]

No, I don't think so.