05-17-2010 05:57 AM
Solved! Go to Solution.
05-17-2010 07:05 AM
05-17-2010 06:14 AM
05-17-2010 07:05 AM
05-17-2010 07:11 AM
Hi
no, no unusual Addins activated in Outlook. Even though, Archive Explorer and every other operation with the EV seems to work, except virtual vault/vault cache.
I enabled Client Trace - show Errors and re-enact the problem (clicking items in the Virtual Vault) 4 times
This is what i got:
First try:
17/05/2010 13:29:19.163: EVMSP: Log file created (level 0).
17/05/2010 13:29:19.165: EVMSP: <Hotfixes/Updates> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80010105
17/05/2010 13:29:23.485: EVMSP: <Hotfixes/Updates> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80010105
Crash.
Second try:
17/05/2010 13:25:23.141: EVMSP: Log file created (level 0).
17/05/2010 13:25:23.142: EVMSP: <Posteingang> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80010105
17/05/2010 13:25:24.228: EVMSP: <MSLogon> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80010105
17/05/2010 13:25:24.245: EVMSP: <Posteingang> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80010105
17/05/2010 13:25:24.269: EVMSP: <MSLogon> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80010105
17/05/2010 13:25:24.277: EVMSP: <Posteingang> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80010105
17/05/2010 13:25:24.286: EVMSP: <Posteingang> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80010105
17/05/2010 13:25:25.307: EVMSP: <Posteingang> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80010105
Crash.
Third try, informational Log:
http://dl.dropbox.com/u/2049000/ev_client_log_20100517153349.txt
Where following is interesting:
17/05/2010 13:34:17.276[4376]: EVMSP: <IT 2010: neue Aufgaben – neue Konzepte> [Common::GetLastError] Last error was NoAccess which can have multiple reasons many of which are quite normal for the EVMSP ranging from policy denying writable operations to the fact that archived items cannot be modified. If necessary, check more detailed EVMSP logging for the actual reason that the error was returned to the caller.
(How to check more detailed EVMSP logging?)
17/05/2010 13:34:17.279[4376]: EVMSP: <IT 2010: neue Aufgaben – neue Konzepte> [Common::GetLastError] Returning text: Sie verfügen nicht über die Berechtigung, diesen Enterprise Vault-Vorgang auszuführen.
(Translation: You dont have enough rights to complete this enterprise vault operation)
4. Try:
Verbose log with virtual vault (gets quite frustrating to scoll throught without knowing what to search for): http://dl.dropbox.com/u/2049000/ev_client_log_20100517153831.txt
Still, i can access every item from the above logs within the Archive Explorer without any problems.
//Edit:
Found a related KB Article
http://seer.entsupport.symantec.com/docs/348006.htm
Still, according to this article the issue was addressed in SP4, which we have installed..
//Edit2
Alright... found my solution. Seems like reinstalling the hotfixed Client fixed the issue. Still no clue why this was happening... :)
05-17-2010 09:59 AM
05-17-2010 01:35 PM
05-18-2010 02:54 AM