01-09-2015 12:08 PM
I am new to EV, so this might be an easy one for you "veterans". I am evaluating Virtual Vault 11.0 without storing cache. When I enabled a user the Virtual Vault does not appear in the outlook folder list, unless I click Synchronize button on Enterprise Vault tab. I saw there is a a client synch schedule (24 hours default), but is there a way to force Virtual Vault to show up in the forlder list without user initiate Synchronization manually?
Thank you.
Solved! Go to Solution.
01-09-2015 02:58 PM
I would take a look at the VC Diagnostics page:
also see:
Article:HOWTO77190 | | | Created: 2012-06-21 | | | Updated: 2014-12-04 | | | Article URL http://www.symantec.com/docs/HOWTO77190 |
01-09-2015 01:13 PM
basically are you asking if there's a way to initiate it from the server side instead of the client side? have you tried running your archiving task manually for the mailboxes you enable?
01-09-2015 01:20 PM
Have you tried just closing Outlook and re-launching it?
01-09-2015 01:33 PM
Thank you for your responses.
I have enabled users for EVault archive and let it run on schedule. Items were archived as expected and I could brows and search them in Archive explorer but Vurtual Vault had not show up for a couple off days. Outlook was closed and reopened numerous times and task were synchronized. I just din't want to initiate archive manually. Just now I have manually ran archive and Virtual Vault appear in Outlook.
I'm wandering why scheduled archive task doesn't force Virtual VAult to appear?
01-09-2015 01:49 PM
Yes, I have restarted Outlook numerous times. In fact, the scheduled archive was successfull it's just Virtual Vault never showed up in Outlook. Just now I have ran archive manually and it is there now. Why wouldn't it show up after scheduled archive?
01-09-2015 02:58 PM
I would take a look at the VC Diagnostics page:
also see:
Article:HOWTO77190 | | | Created: 2012-06-21 | | | Updated: 2014-12-04 | | | Article URL http://www.symantec.com/docs/HOWTO77190 |
01-12-2015 10:39 AM
I didn't find any errors in client diagnostics. I have added more test accounts. Will see if they will behave as expected on schedule, without manual client synchronization or manual archive.