Warning from StorageRestore. The specified Saveset does not exist.

[alogic]

Hi,

Just found an issue restoring emails this week for one of our users.
When the user tries to restore this from Outlook, the icon changes to "in progress" and then after a short while, the icon reverts back to acrhived. No error on from the client side.
 
Does any one know how to fix this?

Environment:
Enterprise Vault 8.04
Exchange 2007 SP3

Checking on the Evault server, I see this in the logs:

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          24/01/2011 5:16:19 PM
Event ID:      6963
Task Category: Storage Restore
Level:         Warning
Keywords:      Classic
User:          N/A
Description:
Warning from StorageRestore. The specified Saveset does not exist.      [0xc0041aac]
 
SavesetID: 201005194279887~200801230515420000~Z~9106190EE1228D962C14E75834C32141
VaultID: 1C91EEC4371B07D47AB130111D88415B31110000evault
VaultStoreID: 1EAACFBC9E89BF44E864EE8211DA0F9981210000evault

------------------------------------------------------------------------------------

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          24/01/2011 5:16:20 PM
Event ID:      2228
Task Category: Retrieval Task
Level:         Error
Keywords:      Classic
User:          N/A
Description:
The user restore request TransactionID: 40414E0BFA2E9860DE84A5964BCA5791, SavesetID: 201005194279887~200801230515420000~Z~9106190EE1228D962C14E75834C32141 failed whilst being processed by the storage service 

[Nick_White]

The first thing to do is to check to see if the saveset does actually exist in the Vault Store partition. If it doesn't then the item may have been deleted from the archive, either through expiry or through deletion via search or Archive Explorer, in which case the shortcut would not have been automatically deleted from the mailbox. You can also run EVSVR against the Vault Store to see if there are actually a number of missing files as opposed to items which have been properly deleted

[alogic]

 Hi Nick,

Thanks for your help. I ran the EVSVR tool using the verify option and this is the output:

 Doesnt seem like there are any issues?

2011-01-27 11:23:29  EVSVR Version (8.0.4.1991)
2011-01-27 11:23:29 
2011-01-27 11:23:29 
2011-01-27 11:23:29  Operation: Verify
2011-01-27 11:23:29  Option:    Verify Complete - Level Not Applicable
2011-01-27 11:23:29  Data Silo:
2011-01-27 11:23:29    Site:              xxxx_evsite
2011-01-27 11:23:29                        10299234AAE7B8B499C0D63519B8183FC1d10000evault
2011-01-27 11:23:29    Vault Store Group: <All>
2011-01-27 11:23:29    Vault Store:       <All>
2011-01-27 11:23:29    Partition:         <All>
2011-01-27 11:23:29  Date range: Start: <None>, End: <None>
2011-01-27 11:23:29  Archive: <All>
2011-01-27 11:23:29  Threads: 4, Priority: Normal
2011-01-27 11:23:29  Log file: C:\Program Files (x86)\Enterprise Vault\Reports\EVSVR\
2011-01-27 11:23:29 
2011-01-27 11:23:29  Performing initial database and partition checks
2011-01-27 11:23:29 
2011-01-27 11:23:29 
2011-01-27 11:23:29  All checks were completed successfully
2011-01-27 11:23:29 
2011-01-27 11:23:29 
2011-01-27 11:23:29  Operation started
2011-01-27 11:23:29 
2011-01-27 11:23:29  Site: xxxx_evsite
2011-01-27 11:23:29 
2011-01-27 11:23:29    Vault Store Group: xxxx VSG
2011-01-27 11:23:29 
2011-01-27 11:23:29      Vault Store: Production VS
2011-01-27 11:23:29 
2011-01-27 11:23:29        Partition: Production VS Ptn1, DeviceType: CIFS
2011-01-27 11:23:29 
2011-01-27 11:23:29          Verify that Saveset SISPart entries exist in the Fingerprint Database
2011-01-27 11:23:29          ---------------------------------------------------------------------
2011-01-27 11:23:30 
2011-01-27 11:23:30            Saveset records: 503885
2011-01-27 12:10:27 
2011-01-27 12:10:27            Savesets processed:              503885
2011-01-27 12:10:27            Savesets with missing SIS Parts: 0
2011-01-27 12:10:27 
2011-01-27 12:10:27            Savesets without SIS Parts:      367607 (73.0%)
2011-01-27 12:10:27            Savesets with SIS Parts:         136278 (27.0%)
2011-01-27 12:10:27 
2011-01-27 12:10:27          Verify that Fingerprint Database and Vault Store SIS Part reference counts match
2011-01-27 12:10:27          --------------------------------------------------------------------------------
2011-01-27 12:10:29 
2011-01-27 12:10:29            SISPart records: 105710
2011-01-27 12:12:13 
2011-01-27 12:12:13            SISPart records:
2011-01-27 12:12:13              Processed:            105710
2011-01-27 12:12:13              Unreferenced:         0 (0.0%)
2011-01-27 12:12:13              Unshared:             83801 (79.3%)
2011-01-27 12:12:13              Shared:               21909 (20.7%)
2011-01-27 12:12:13 
2011-01-27 12:12:13              Mismatched RefCounts: 0
2011-01-27 12:12:13 
2011-01-27 12:12:13          Verify that Collection reference counts are correct
2011-01-27 12:12:13          ---------------------------------------------------
2011-01-27 12:12:13 
2011-01-27 12:12:13            Collection records: 0
2011-01-27 12:12:13 
2011-01-27 12:12:13 
2011-01-27 12:12:13            Collections processed:                 0
2011-01-27 12:12:13            Collections with mismatched RefCounts: 0
2011-01-27 12:12:13            Collections with invalid record:       0
2011-01-27 12:12:13 
2011-01-27 12:12:14        Saveset records: 503885
2011-01-27 12:12:14 
2011-01-27 14:10:38 
2011-01-27 14:10:38        Verify failed count: 0
2011-01-27 14:10:38        Verify succeeded count: 503885
2011-01-27 14:10:38 
2011-01-27 14:10:38        Items Processed in Partition 'Production VS Ptn1': 1113480
2011-01-27 14:10:38 
2011-01-27 14:10:38      Items Processed in Vault Store 'Production VS': 1113480
2011-01-27 14:10:38 
2011-01-27 14:10:38    Items Processed in Vault Store Group 'xxxx Prod VSG': 1113480
2011-01-27 14:10:38 
2011-01-27 14:10:38  Items Processed in Site xxxx_evsite': 1113480
2011-01-27 14:10:38 
2011-01-27 14:10:38  Vault Store Groups: 1
2011-01-27 14:10:38  Vault Stores:       1
2011-01-27 14:10:38  Partitions:         1
2011-01-27 14:10:38 
2011-01-27 14:10:38  Processing rate: 399694 Items/hour
2011-01-27 14:10:38  Elapsed time:    0 days, 2 hours, 47 minutes, 9 seconds
2011-01-27 14:10:38 
2011-01-27 14:10:38  Operation completed
2011-01-27 14:10:38 
2011-01-27 14:10:38  Log file closed

[Nick_White]

If there are no issues then the item was either expired or it was deleted by the user without deleting the shortcut. Do you have expiry and/or user deletion enabled?