03-03-2009 05:12 AM
Hi,
we have some users who use Apple Mail with EV and they get strange (nearly) blank messages, with a blank subject line, every few days:
Subject:
Date: December 23, 2008 3:00:10 PM PST
Message-Id: <D325F772BEACFA4CAAD087712918FCD9018AF13443@EX01.YOUGOV.local<mailto:D325F772BEACFA4CAAD087712918FCD9018AF13443@EX01.YOUGOV.local>>
Accept-Language: en-US, de-DE
Content-Language: en-US
X-Ms-Has-Attach: yes
X-Ms-Tnef-Correlator:
Content-Type: multipart/mixed; boundary="_002_D325F772BEACFA4CAAD087712918FCD9018AF13443EX01YOUGOVloc_"
Mime-Version: 1.0
Attached to this is a text file with this included:
Subject: Date: December 23, 2008 3:00:10 PM PST Message-Id: <D325F772BEACFA4CAAD087712918FCD9018AF13443@EX01.YOUGOV.local<mailto:D325F772BEACFA4CAAD087712918FCD9018AF13443@EX01.YOUGOV.local>> Accept-Language: en-US, de-DE Content-Language: en-US X-Ms-Has-Attach: yes X-Ms-Tnef-Correlator: Content-Type: multipart/mixed; boundary="_002_D325F772BEACFA4CAAD087712918FCD9018AF13443EX01YOUGOVloc_" Mime-Version: 1.0
Does anyone know what this is, why these only seem to appear in Apple Mail (not in Outlook) and how to get rid of it?
Thanks for any help!
Solved! Go to Solution.
03-03-2009 02:08 PM
It is the hidden message. :)
I would tell the user to just ignore it if they are ok with that.
Cheers,
03-03-2009 06:33 AM
So that looks like an archived message. Are you using shortcuts and if so how are they configured? Are shortcuts working for these users otherwise?
03-03-2009 07:11 AM
Shortcuts are being used for the people who cannot use the EV Outlook plug-in. Usually people use the plug-in but since there is no plug-in for Apple mail users, this particular persons must use the links provided by EV to open archives.
03-03-2009 09:30 AM
That looks to me like the hidden message. What was the attachment name?
03-03-2009 11:24 AM
Yes, that's what we thought, probably the hidden message thingies... ;)
The name of the attachment is "EnterpriseVaultSettings.txt".
03-03-2009 02:08 PM
It is the hidden message. :)
I would tell the user to just ignore it if they are ok with that.
Cheers,
03-04-2009 01:59 AM
One of the users said that he has used EV in a different company before with Apple Mail and he did not get those mails at that time. So we believe there must be some technical solution for this.
Any more ideas?
03-04-2009 07:31 AM
Hi,
You have to have the hidden message to be enabled for archiving so I'm pretty certain the user is wrong.
02-08-2010 10:16 AM
02-08-2010 10:36 AM
02-08-2010 10:36 AM
02-08-2010 10:48 AM
02-08-2010 10:59 AM