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What are the common reasons for corruption in the hidden message?

ev-gv
Not applicable

I have seen many technotes regarding Enterprise Vault where the root cause is a hidden message corrupted. Then, after zapping and re-enabling the mailbox for archiving, everything works well. My question is what are the common reasons for corruption in the hidden message? Any suggestions would be great! Thanks!

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Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified

i dont think the message ever truly gets corrupted, i've seen it where the OST doesn't sync it across properly and it causes all sorts of issues because of out of date configuration settings, and thats resolved by running ScanOST.exe to force it to redownload the hidden message.

But for the message tiself to become corrupt? its really doubtful unless theres something going on with your outlook or exchange.

As for Zapping them, thats just a big hammer people like to swing without regards to what admins may have set via EVPM or end users may have set through the Outlook client, to troubleshoot or resolve most issues is right up there with "create a new windows profile"

https://www.linkedin.com/in/alex-allen-turl-07370146

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4 REPLIES 4

JesusWept3
Level 6
Partner Accredited Certified

i dont think the message ever truly gets corrupted, i've seen it where the OST doesn't sync it across properly and it causes all sorts of issues because of out of date configuration settings, and thats resolved by running ScanOST.exe to force it to redownload the hidden message.

But for the message tiself to become corrupt? its really doubtful unless theres something going on with your outlook or exchange.

As for Zapping them, thats just a big hammer people like to swing without regards to what admins may have set via EVPM or end users may have set through the Outlook client, to troubleshoot or resolve most issues is right up there with "create a new windows profile"

https://www.linkedin.com/in/alex-allen-turl-07370146

Prone2Typos
Moderator
Moderator
Partner    VIP    Accredited Certified

I agree with JW2... People misuse the term curruption for any problem they cannot clearly identify. I think it is more common that the hidden messages are not fully cleared properly or remain and are conflicting. Please keep in mind that Technicians are asked to author Technotes on top of their other duties. A lot of technicians are not skilled at authorship or editing. . .and at times there was excessive pressure to author Technotes for most cases. . .which resulted in a lot of "restart the services" resolutions and the sort. That stated, , ,there is a reason that functionality is there and I have personally seen it fix my fair share of issues.

 

If nothing else it is a useful tool to rule out the potential for hidden messages causing you a problem. . and again reitterating JW2. . it is an easy troubleshooting step to go back to the default messages for a mailbox. . .but not really a solution, which would require identification of a problem rather than calling it corruption.

Rob_Wilcox1
Level 6
Partner

Take a look at:

http://www.symantec.com/connect/blogs/deletehiddenmsgbtnvisible

 

.. it's another option.

Working for cloudficient.com

JesusWept3
Level 6
Partner Accredited Certified

The thing is you don't particularly want end users just deleting hidden messages, especially it you're trying to enforce EVPM policies and such, and plus when they delete the message they have to you red able them anyway

https://www.linkedin.com/in/alex-allen-turl-07370146