Where can I find my 8.0 Serial #?

[Littler-Er]

Anywhere I can find this on the server?  Is it in the console somewhere? 

[MichelZ]

Yes, on the Server

C:\Program Files\Enterprise Vault\Installed Licenses

You can open up the files there with notepad.
You should be able to retrieve everything you need from there.

Cheers

[Littler-Er]

We only have our EV7 licenses there.  But we are running 8.0. 

No licenses in there.  I think 8.0 either uses different licenses, or it accepted our 7.0 licenses.  Either way, I need my serial so I can download SP2 and such when it comes out.

Might have to call support...

[MichelZ]

Hi

Yes, EV8 does accept the EV7 license.

Cheers
Michel

[MichelZ]

Did you find what you were looking for?

Cheers

[Wayne_Humphrey · Accepted solution]

There is no such thing as a Serial, Enterprise Vault used to use keys, but now it uses License files (slf).

The license is the same between versions so far, so 7 license is the same as 8.  You will find an installed license in ":\Program Files\Enterprise Vault\Installed Licenses" however if you reinstalling your Enterprise Vault server you cannot just place the license into that location, you will need to copy the slf into ":\Program Files\Enterprise Vault\" and restart the Admin Service.  That will pick up the new lic and install it to the relevant locations.

Hope this makes seance.

--wayne

[MichelZ]

Wayne

This is only partially true.
There is a "Serial Number", else you couldn't download the software from FileConnect:
https://fileconnect.symantec.com/licenselogin.jsp?localeStr=en_US

It's even in the license file (SLF):
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<licenses xmlns="https://licensing.symantec.com">
<license signature="skldgsljdgjkslrgksjrglksödrjgsölergjserl gsjerlögsjöer">
<license_format>1</license_format>
<fulfillment_id>1234567.8</fulfillment_id>
<serial_id>9908493.7</serial_id>
<serial_number>M5738574654</serial_number>
<product_name>Symantec Enterprise Vault PST Migrator 7.0</product_name>
<sign_date>2007-03-27</sign_date>
<key>
<name>EVPSTM</name>
<version>1.0</version>
</key>
</license>
</licenses>

So, yes, EV does not use the Serial Number directly, but you need it to get the software nowadays... ;)


Cheers

[Wayne_Humphrey]

That's the license serial, not the product serial. So urm I'm right, not partially right.