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Whole archived item in Public folder can not be displayed

dahlia
Level 3

Hello everybody,

When a user try to open an archived item, it comes a shortcut only and not the whole item!!

and also the Public folder in the Archive-Explorer is total different as it should be!!

 

After i run the Public Folder Task in Vault Consule, can a user open the whole archived item and the public folder in archive-explorer will opend as i should be.

vault_0.JPG

after a while i have to run the Public Folder Task again!!

 

I think it has something to do with the permissions or something like this...

what you mean? anybody can help me here?

 

best regards

dahlia

10 REPLIES 10

Rob_Wilcox1
Level 6
Partner

Check that your Desktop Policy has the highlighted entry set:

 

Capture_1.PNG

 

You can (and should) check the setting in Outlook too.

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dahlia
Level 3

Hi Rob

it's the same --> Force on

Rob_Wilcox1
Level 6
Partner

Then you should check the setting in Outlook -> what version do you have?

Working for cloudficient.com

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

So how long is "after a while"?  Does the PF task run nightly?  Are there any errors about synchronization not be able to run at its scheduled time?

dahlia
Level 3
Hi Rob, we use Outlook 2007 Hi Tony, some hours, and pf run everyday at 00:00 and we dont have any errors with the synchronization

dahlia
Level 3
No any Idee?!!

Rob_Wilcox1
Level 6
Partner

So what actually happens when things are broken?

Can a user see items in the public folder, in Archive Explorer, but can't open them?

Does the particular folder disappear from Archive Explorer?

What about through Outlook?

Working for cloudficient.com

Rob_Wilcox1
Level 6
Partner

@Dahlia, did you need anything else on this issue?

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dahlia
Level 3

@ Rob.Wilcox,

till now I got no answer, how can i solve this problem!!!surprise

Rob_Wilcox1
Level 6
Partner

Dahlia,

 

Please review my last proper post where I posed a number of questions.... go from there?

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