Win7/ Outl. 2010/ Exch2003: There is no connection to Enterprise Vault Server

[Auburger]

Hello Community,

a few Users reported after the upgrade from Windows XP /Outlook 2003 up to Win7 / Outlook 2010 in an Exchane 2003 Enviroment they getting the attached Error message "There is no connection to Enterprise Vault Server" when opening an archived Mail from Offline Vault.

Archive Explorer mentioned a HTTP 400 Error at these Users.

It seems to be an authorisation problem!

EV-Server: Event Viewer
Event-ID 6287   Unable to fetch item from "evservXX.domain-Group.de".
Reason: Access denied      [0xc0041801]

Event-ID 6941   Client request refused due to insufficient privileges, user domain-Group.de\Username attempted to access the Archive Folder: ....

Event-ID 3285   The folder has Default permissions set that grant all users access to this folder. By default, this has not been synchronized to the users archive.

Server: Windows 2008 R2

Enterprise Vault Server:  8.0.4.1991

WIN7  SP1 with Outlook 2010
Enerprise Vault Outlook Add-in: 9.0.2.1061


For further Information feel free to ask!

Thanks in advanced!

Ben

[SHI-CRO]

Have you installed this hotfix on the EV servers? http://www.symantec.com/business/support/index?page=content&id=TECH141575

[Rob_Wilcox1]

Can you gather a client trace with maximum logging which shows the behaviour?

[Auburger]

@Shi-Cro: Thx, this Hotfix is already installed at the server.

@rob Wilcox: Client Trace will be done when I'm reaching the user with the problem.

[Rob_Wilcox1]

Ok

[Auburger]

Here is the client trace with maximum logging

06/09/2011 05:49:40.646[2944]: Log file created (level 1).
06/09/2011 05:49:40.647[2944]: Module path: C:\Program Files (x86)\Enterprise Vault\EVClient\Valkyrie.dll
06/09/2011 05:49:40.649[2944]: Found 0 Desktop resource DLLs
06/09/2011 05:49:40.650[2944]: No resource module was loaded and the default English resources in Valkyrie.dll will be used.
06/09/2011 05:49:40.653[2944]: RPC over HTTP is not enabled (flags = 0)
06/09/2011 05:49:40.990[2944]:
06/09/2011 05:49:40.990[2944]: Environment:
06/09/2011 05:49:40.991[2944]:     Enterprise Vault Client 9.0.2.1061.0 (HTTP)
06/09/2011 05:49:40.991[2944]:     Microsoft Windows 7 Service Pack 1 (Build 7601)
06/09/2011 05:49:40.992[2944]:     Intel(R) Core(TM) i5 CPU       M 560  @ 2.67GHz Intel64 Family 6 Model 37 Stepping 5;
06/09/2011 05:49:40.992[2944]:     Microsoft Outlook 2010
06/09/2011 05:49:40.992[2944]:         [RPC over HTTP not enabled]
06/09/2011 05:49:40.992[2944]:     Microsoft Internet Explorer 8.0.7601.17514
06/09/2011 05:49:40.992[2944]:     Computer name: Hostname.domain.com
06/09/2011 05:49:40.994[2944]:
06/09/2011 05:49:40.994[2944]: Contents of Desktop Settings:
06/09/2011 05:49:40.994[2944]:     ;SERVER; = MAIL-SERVER
06/09/2011 05:49:40.994[2944]:     ALLOWSCRIPTPUBLICFOLDERS = 0
06/09/2011 05:49:40.994[2944]:     ALLOWSCRIPTSHAREDFOLDERS = 1
06/09/2011 05:49:40.994[2944]:     ARCHIVEDELITEMSFOLDER = 1
06/09/2011 05:49:40.994[2944]:     ARCHIVEEXPLORERBTNVISIBLE = 1
06/09/2011 05:49:40.995[2944]:     ARCHIVEMANAGEDFOLDERS = 0
06/09/2011 05:49:40.995[2944]:     ARCHIVEONLYWITHATTACH = 0
06/09/2011 05:49:40.995[2944]:     ARCHIVESETTINGSLOCKED = 1
06/09/2011 05:49:40.995[2944]:     AUTODELETEIECACHE = 2
06/09/2011 05:49:40.995[2944]:     AUTOREENABLE = 2
06/09/2011 05:49:40.995[2944]:     CANCELBTNVISIBLE = 1
06/09/2011 05:49:40.995[2944]:     DEFAULTARCHIVEID = 177DDFCC06C45B14FA907EE9DE5059CB41110000acntr1
06/09/2011 05:49:40.996[2944]:     DEFAULTDOUBLECLICKVIEW = 0
06/09/2011 05:49:40.996[2944]:     DEFAULTRETENTIONCATEGORYID = 13C5C38A2223C6840A714FE36837C921F1b10000acntr1
06/09/2011 05:49:40.996[2944]:     DEFAULTWEBAPPURL = https://evserver01.domain.com/EnterpriseVault
06/09/2011 05:49:40.996[2944]:     DELETEORIGINALITEM = 2
06/09/2011 05:49:40.996[2944]:     DEPLOYFORMSLOCALLY = 2
06/09/2011 05:49:40.996[2944]:     DISABLEPUBLICFOLDEROPS = 1
06/09/2011 05:49:40.997[2944]:     DOWNLOADSHORTCUTHIDEPROGRESS = 0
06/09/2011 05:49:40.997[2944]:     EVSERVERS = evserver01.domain.com;EV-Server;
06/09/2011 05:49:40.997[2944]:     FIXOUTLOOKPREVIEWPANE = 1
06/09/2011 05:49:40.997[2944]:     FOLDERPROPERTIESVISIBLE = 0
06/09/2011 05:49:40.997[2944]:     INACTIVITYPERIOD = 2
06/09/2011 05:49:40.997[2944]:     INACTIVITYPERIODUNITS = 1
06/09/2011 05:49:40.998[2944]:     LARGEITEMSSIZEKB = 10240
06/09/2011 05:49:40.998[2944]:     LOCALISEDRESOURCES = C:\Program Files (x86)\Enterprise Vault\EVClient\Valkyrie.dll
06/09/2011 05:49:40.998[2944]:     MAILBOXDN = /o=Krones-Group/ou=First Administrative Group/cn=Recipients/cn=Poeppel Walter
06/09/2011 05:49:40.998[2944]:     MAILBOXPROPERTIESVISIBLE = 0
06/09/2011 05:49:40.998[2944]:     MAILBOXSTATE = 1
06/09/2011 05:49:40.999[2944]:     MAILBOXTYPE = PrimaryUser
06/09/2011 05:49:40.999[2944]:     MANAGEDFOLDERHANDLING = 0
06/09/2011 05:49:40.999[2944]:     MARKPSTS = 1
06/09/2011 05:49:40.999[2944]:     MESSAGEPROPERTIESVISIBLE = 0
06/09/2011 05:49:40.999[2944]:     MINAGEPERIOD = 0
06/09/2011 05:49:40.999[2944]:     MINAGEPERIODUNITS = 1
06/09/2011 05:49:40.999[2944]:     OVAUTODOWNLOADINITWAIT = 30
06/09/2011 05:49:40.999[2944]:     OVDOWNLOADITEMAGELIMIT = 30
06/09/2011 05:49:41.000[2944]:     OVDOWNLOADREMINDER = 1
06/09/2011 05:49:41.000[2944]:     OVENABLED = 2
06/09/2011 05:49:41.000[2944]:     OVINACTIVITYPERIOD = 7
06/09/2011 05:49:41.000[2944]:     OVINACTIVITYPERIODUNITS = 0
06/09/2011 05:49:41.000[2944]:     OVINCLUDEDELETEDITEMSLOCK = 1
06/09/2011 05:49:41.000[2944]:     OVLARGEITEMSSIZEKB = 1024
06/09/2011 05:49:41.000[2944]:     OVMESSAGECLASSINCLUDE = IPM.Post*;IPM.Note*;IPM.Document*;IPM.Appointment*;
06/09/2011 05:49:41.001[2944]:     OVMINAGEPERIODUNITS = 0
06/09/2011 05:49:41.001[2944]:     OVROOTDIRECTORY = D:\KVS
06/09/2011 05:49:41.001[2944]:     OVSETUPWIZARD = 0
06/09/2011 05:49:41.001[2944]:     OVSTARTDOWNLOADBTNVISIBLE = 1
06/09/2011 05:49:41.001[2944]:     OVUSELARGEITEMSSIZE = 1
06/09/2011 05:49:41.001[2944]:     OWA2003DELETEMODE = 2
06/09/2011 05:49:41.002[2944]:     OWA2003PREMIUMARCHIVEFUNCTION = 0
06/09/2011 05:49:41.002[2944]:     OWA2003PREMIUMRESTOREFUNCTION = 0
06/09/2011 05:49:41.002[2944]:     OWAWEBAPPURL = https://evserver01.domain.com/EVAnon
06/09/2011 05:49:41.002[2944]:     PFINACTIVITYPERIOD = 1
06/09/2011 05:49:41.002[2944]:     PFINACTIVITYPERIODUNITS = 0
06/09/2011 05:49:41.002[2944]:     PFLARGEITEMSSIZEKB = 10240
06/09/2011 05:49:41.003[2944]:     PFMINAGEPERIOD = 1
06/09/2011 05:49:41.003[2944]:     PFMINAGEPERIODUNITS = 0
06/09/2011 05:49:41.003[2944]:     PFUSELARGEITEMSSIZE = 1
06/09/2011 05:49:41.003[2944]:     POLICYENTRYID = 1D355D853F7F0EE41B6CA4AC24129FCC41012700acntr1
06/09/2011 05:49:41.003[2944]:     PSTIMPORTENABLED = 0
06/09/2011 05:49:41.003[2944]:     PSTPOLICYENTRYID = 14CB748A9848B9549B0C0842888F921391012700acntr1
06/09/2011 05:49:41.004[2944]:     RPCOVERHTTPPROXYURL = https://evault.firma.de/EnterpriseVault
06/09/2011 05:49:41.004[2944]:     RPCOVERHTTPRESTRICTIONS = 0
06/09/2011 05:49:41.004[2944]:     SERVERVERSION = 8.04
06/09/2011 05:49:41.004[2944]:     SITEENTRYID = 1BF1113760ABB294FA5E11C639C524F2E1d10000acntr1
06/09/2011 05:49:41.004[2944]:     SYSTEMMAILBOX = SMTP:EnterpriseVault-MAIL-SERVER@firma.de
06/09/2011 05:49:41.004[2944]:     USEINACTIVITYPERIOD = 1
06/09/2011 05:49:41.005[2944]:     USELARGEITEMSSIZE = 1
06/09/2011 05:49:41.005[2944]:     USEQUOTALIMIT = 1
06/09/2011 05:49:41.005[2944]:     USERSCANDELETEITEMS = 1
06/09/2011 05:49:41.005[2944]:     USESELFINSTALLFUNCT = 1
06/09/2011 05:49:41.005[2944]:
06/09/2011 05:49:41.005[2944]:
06/09/2011 05:49:41.120[4352]: PSTMIG:
06/09/2011 05:49:41.120[4352]: PSTMIG: PST Importer started.
06/09/2011 05:49:41.120[4352]: PSTMIG:
06/09/2011 05:49:41.133[2944]: Installed Outlook preview pane registry keys fix for Outlook V14
06/09/2011 05:49:41.135[2944]: Unable to add/remove Outlook ForceFormReload registry key fix for Outlook: 0x80070005
06/09/2011 05:49:41.135[2944]: Set SharedFolderScript = 1
06/09/2011 05:49:41.136[2944]: Set PublicFolderScript = 0
06/09/2011 05:49:41.257[2944]: [Offline Config] Enabled: true
06/09/2011 05:49:41.258[2944]: [Offline Config] Root Directory: C:\Users\K0010669\AppData\Local\KVS\Enterprise Vault\
06/09/2011 05:49:41.311[2944]: [Offline Config] Working Directory: C:\Users\K0010669\AppData\Local\KVS\Enterprise Vault\40E682DCA47CC54FB1FC2135D47149BC\
06/09/2011 05:49:41.313[2944]: Adding folder (Konflikte) to the list of folders the trawler will ignore
06/09/2011 05:49:41.314[2944]: Adding folder (Synchronisierungsprobleme) to the list of folders the trawler will ignore
06/09/2011 05:49:41.314[2944]: Adding folder (Lokale Fehler) to the list of folders the trawler will ignore
06/09/2011 05:49:41.580[4532]: HDR:SCHED: Last good sync. time is in an invalid format:80004005. 0 will be used instead
06/09/2011 05:49:41.581[4532]: HDR:SCHED: LastGoodSyncTime:01/01/1601 00:00:00.000 (0)
06/09/2011 05:49:41.581[4532]: HDR:SCHED: LastSyncTime:05/09/2011 14:28:38.000 (129597065180000000)
06/09/2011 05:49:41.581[4532]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 05:49:42.044[3064]: DTCC: Successfully lowered the priority of this thread
06/09/2011 05:49:42.046[4916]: DTCC: Successfully lowered the priority of this thread
06/09/2011 05:49:42.047[4916]: HDR:SCHED: Starting MDC Scheduler Thread
06/09/2011 05:49:42.838[4916]: HDR:SCHED: MDC Scheduler starting
06/09/2011 05:49:42.839[4916]: HDR:SCHED: 1 synchronization(s) were missed because Outlook wasn't running.  Scheduled time will be moved.
06/09/2011 05:49:42.839[4916]: HDR:SCHED: LastSyncTime:05/09/2011 14:28:38.000 (129597065180000000)
06/09/2011 05:49:42.840[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 05:49:42.840[4916]: HDR:SCHED: Seconds to next sync:180
06/09/2011 05:50:02.963[2064]:
06/09/2011 05:50:03.031[2064]: Successfully marked PST: 2011_04
06/09/2011 05:50:03.512[2064]: Successfully marked PST: 2011_07
06/09/2011 05:50:03.640[2064]: Successfully marked PST: 2011_01
06/09/2011 05:50:03.678[2064]: Successfully marked PST: 2011_10
06/09/2011 05:52:42.829[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 05:52:42.855[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 05:52:42.856[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 05:52:42.856[4916]: HDR:SYNC: Failed
06/09/2011 05:52:42.857[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 534 seconds
06/09/2011 05:52:42.857[4916]: HDR:SCHED: LastSyncTime:06/09/2011 05:52:42.835 (129597619628350000)
06/09/2011 05:52:42.858[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 05:52:42.858[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 06:01:36.850 (129597624968500000)
06/09/2011 05:52:42.859[4916]: HDR:SCHED: Seconds to next sync:534
06/09/2011 06:01:36.865[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 06:01:36.891[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 06:01:36.892[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 06:01:36.892[4916]: HDR:SYNC: Failed
06/09/2011 06:01:36.892[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 480 seconds
06/09/2011 06:01:36.893[4916]: HDR:SCHED: LastSyncTime:06/09/2011 06:01:36.871 (129597624968710000)
06/09/2011 06:01:36.893[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 06:01:36.894[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 06:09:36.887 (129597629768870000)
06/09/2011 06:01:36.894[4916]: HDR:SCHED: Seconds to next sync:480
06/09/2011 06:09:36.902[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 06:09:36.926[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 06:09:36.926[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 06:09:36.927[4916]: HDR:SYNC: Failed
06/09/2011 06:09:36.927[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 587 seconds
06/09/2011 06:09:36.928[4916]: HDR:SCHED: LastSyncTime:06/09/2011 06:09:36.921 (129597629769210000)
06/09/2011 06:09:36.928[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 06:09:36.929[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 06:19:23.937 (129597635639370000)
06/09/2011 06:09:36.929[4916]: HDR:SCHED: Seconds to next sync:587
06/09/2011 06:19:23.914[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 06:19:23.938[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 06:19:23.939[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 06:19:23.939[4916]: HDR:SYNC: Failed
06/09/2011 06:19:23.940[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 550 seconds
06/09/2011 06:19:23.940[4916]: HDR:SCHED: LastSyncTime:06/09/2011 06:19:23.944 (129597635639440000)
06/09/2011 06:19:23.941[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 06:19:23.941[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 06:28:33.960 (129597641139600000)
06/09/2011 06:19:23.942[4916]: HDR:SCHED: Seconds to next sync:550
06/09/2011 06:28:33.920[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 06:28:33.954[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 06:28:33.955[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 06:28:33.955[4916]: HDR:SYNC: Failed
06/09/2011 06:28:33.955[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 310 seconds
06/09/2011 06:28:33.956[4916]: HDR:SCHED: LastSyncTime:06/09/2011 06:28:33.941 (129597641139410000)
06/09/2011 06:28:33.956[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 06:28:33.957[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 06:33:43.977 (129597644239770000)
06/09/2011 06:28:33.958[4916]: HDR:SCHED: Seconds to next sync:310
06/09/2011 06:33:43.955[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 06:33:43.985[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 06:33:43.985[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 06:33:43.986[4916]: HDR:SYNC: Failed
06/09/2011 06:33:43.986[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 534 seconds
06/09/2011 06:33:43.987[4916]: HDR:SCHED: LastSyncTime:06/09/2011 06:33:43.995 (129597644239950000)
06/09/2011 06:33:43.987[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 06:33:43.988[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 06:42:38.026 (129597649580260000)
06/09/2011 06:33:43.988[4916]: HDR:SCHED: Seconds to next sync:534
06/09/2011 06:42:37.993[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 06:42:38.025[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 06:42:38.026[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 06:42:38.026[4916]: HDR:SYNC: Failed
06/09/2011 06:42:38.027[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 546 seconds
06/09/2011 06:42:38.027[4916]: HDR:SCHED: LastSyncTime:06/09/2011 06:42:38.083 (129597649580830000)
06/09/2011 06:42:38.028[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 06:42:38.028[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 06:51:44.114 (129597655041140000)
06/09/2011 06:42:38.029[4916]: HDR:SCHED: Seconds to next sync:546
06/09/2011 06:50:44.212[4352]:
Contents of updated Desktop Settings cache:
06/09/2011 06:50:44.212[4352]:     ALLOWSCRIPTPUBLICFOLDERS = 1
06/09/2011 06:50:44.212[4352]:     ALLOWSCRIPTSHAREDFOLDERS = 1
06/09/2011 06:50:44.212[4352]:     ARCHIVEDELITEMSFOLDER = 1
06/09/2011 06:50:44.213[4352]:     ARCHIVEEXPLORERBTNVISIBLE = 1
06/09/2011 06:50:44.213[4352]:     ARCHIVEMANAGEDFOLDERS = 0
06/09/2011 06:50:44.213[4352]:     ARCHIVEONLYWITHATTACH = 0
06/09/2011 06:50:44.213[4352]:     ARCHIVESETTINGSLOCKED = 1
06/09/2011 06:50:44.213[4352]:     AUTODELETEIECACHE = 1
06/09/2011 06:50:44.213[4352]:     CANCELBTNVISIBLE = 1
06/09/2011 06:50:44.213[4352]:     DEFAULTARCHIVEID = 177DDFCC06C45B14FA907EE9DE5059CB41110000acntr1
06/09/2011 06:50:44.214[4352]:     DEFAULTDOUBLECLICKVIEW = 0
06/09/2011 06:50:44.214[4352]:     DEFAULTRETENTIONCATEGORYID = 13C5C38A2223C6840A714FE36837C921F1b10000acntr1
06/09/2011 06:50:44.214[4352]:     DEFAULTWEBAPPURL = https://evserver01.domain.com/EnterpriseVault
06/09/2011 06:50:44.214[4352]:     DELETEORIGINALITEM = 2
06/09/2011 06:50:44.214[4352]:     DEPLOYFORMSLOCALLY = 2
06/09/2011 06:50:44.215[4352]:     EVSERVERS = evserver01.domain.com;EV-Server;
06/09/2011 06:50:44.215[4352]:     FIXOUTLOOKPREVIEWPANE = 1
06/09/2011 06:50:44.215[4352]:     INACTIVITYPERIOD = 2
06/09/2011 06:50:44.215[4352]:     INACTIVITYPERIODUNITS = 1
06/09/2011 06:50:44.215[4352]:     LARGEITEMSSIZEKB = 10240
06/09/2011 06:50:44.215[4352]:     MAILBOXDN = /o=Krones-Group/ou=First Administrative Group/cn=Recipients/cn=Poeppel Walter
06/09/2011 06:50:44.216[4352]:     MAILBOXSTATE = 1
06/09/2011 06:50:44.216[4352]:     MANAGEDFOLDERHANDLING = 0
06/09/2011 06:50:44.216[4352]:     MARKPSTS = 1
06/09/2011 06:50:44.216[4352]:     MINAGEPERIOD = 0
06/09/2011 06:50:44.216[4352]:     MINAGEPERIODUNITS = 1
06/09/2011 06:50:44.216[4352]:     OVENABLED = 2
06/09/2011 06:50:44.216[4352]:     OVMESSAGECLASSINCLUDE = IPM.Post*;IPM.Note*;IPM.Document*;IPM.Appointment*;
06/09/2011 06:50:44.217[4352]:     OVMINAGEPERIOD = 0
06/09/2011 06:50:44.217[4352]:     OVREFRESHAECACHEVISIBLE = 1
06/09/2011 06:50:44.217[4352]:     OVROOTDIRECTORY = C:\KVS
06/09/2011 06:50:44.217[4352]:     OVSETUPWIZARD = 0
06/09/2011 06:50:44.217[4352]:     OVSHOWADVANCEDSETTINGS = 1
06/09/2011 06:50:44.217[4352]:     OVSTARTDOWNLOADBTNVISIBLE = 1
06/09/2011 06:50:44.217[4352]:     OWA2003DELETEMODE = 2
06/09/2011 06:50:44.218[4352]:     OWAWEBAPPURL = https://evserver01.domain.com/EVAnon
06/09/2011 06:50:44.218[4352]:     PFINACTIVITYPERIOD = 1
06/09/2011 06:50:44.218[4352]:     PFINACTIVITYPERIODUNITS = 0
06/09/2011 06:50:44.218[4352]:     PFLARGEITEMSSIZEKB = 10240
06/09/2011 06:50:44.218[4352]:     PFMINAGEPERIOD = 1
06/09/2011 06:50:44.218[4352]:     PFMINAGEPERIODUNITS = 0
06/09/2011 06:50:44.219[4352]:     PFUSELARGEITEMSSIZE = 1
06/09/2011 06:50:44.219[4352]:     POLICYENTRYID = 1D355D853F7F0EE41B6CA4AC24129FCC41012700acntr1
06/09/2011 06:50:44.219[4352]:     PSTIMPORTENABLED = 0
06/09/2011 06:50:44.219[4352]:     PSTPOLICYENTRYID = 14CB748A9848B9549B0C0842888F921391012700acntr1
06/09/2011 06:50:44.219[4352]:     RPCOVERHTTPPROXYURL = https://rpcproxy.firma.de/EnterpriseVault
06/09/2011 06:50:44.220[4352]:     RPCOVERHTTPRESTRICTIONS = 0
06/09/2011 06:50:44.220[4352]:     SERVERVERSION = 8.04
06/09/2011 06:50:44.220[4352]:     SETFORCEFORMRELOAD = 0
06/09/2011 06:50:44.220[4352]:     SITEENTRYID = 1BF1113760ABB294FA5E11C639C524F2E1d10000acntr1
06/09/2011 06:50:44.220[4352]:     SYSTEMMAILBOX = SMTP:EnterpriseVault-MAIL-SERVER@firma.de
06/09/2011 06:50:44.220[4352]:     USEINACTIVITYPERIOD = 1
06/09/2011 06:50:44.221[4352]:     USELARGEITEMSSIZE = 1
06/09/2011 06:50:44.221[4352]:     USEQUOTALIMIT = 1
06/09/2011 06:50:44.221[4352]:     USERSCANDELETEITEMS = 1
06/09/2011 06:50:44.221[4352]:     USESELFINSTALLFUNCT = 0
06/09/2011 06:50:44.221[4352]:     VVENABLED = 1
06/09/2011 06:50:44.221[4352]:
06/09/2011 06:51:44.015[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 06:51:44.036[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 06:51:44.037[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 06:51:44.037[4916]: HDR:SYNC: Failed
06/09/2011 06:51:44.037[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 510 seconds
06/09/2011 06:51:44.038[4916]: HDR:SCHED: LastSyncTime:06/09/2011 06:51:44.128 (129597655041280000)
06/09/2011 06:51:44.038[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 06:51:44.039[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 07:00:14.143 (129597660141430000)
06/09/2011 06:51:44.039[4916]: HDR:SCHED: Seconds to next sync:510
06/09/2011 07:00:14.037[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 07:00:14.069[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 07:00:14.070[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 07:00:14.070[4916]: HDR:SYNC: Failed
06/09/2011 07:00:14.071[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 487 seconds
06/09/2011 07:00:14.071[4916]: HDR:SCHED: LastSyncTime:06/09/2011 07:00:14.144 (129597660141440000)
06/09/2011 07:00:14.072[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 07:00:14.072[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 07:08:21.175 (129597665011750000)
06/09/2011 07:00:14.073[4916]: HDR:SCHED: Seconds to next sync:487
06/09/2011 07:08:21.072[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 07:08:21.101[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 07:08:21.102[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 07:08:21.102[4916]: HDR:SYNC: Failed
06/09/2011 07:08:21.102[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 338 seconds
06/09/2011 07:08:21.103[4916]: HDR:SCHED: LastSyncTime:06/09/2011 07:08:21.184 (129597665011840000)
06/09/2011 07:08:21.104[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 07:08:21.104[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 07:13:59.200 (129597668392000000)
06/09/2011 07:08:21.105[4916]: HDR:SCHED: Seconds to next sync:338
06/09/2011 07:13:59.099[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 07:13:59.126[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 07:13:59.127[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 07:13:59.127[4916]: HDR:SYNC: Failed
06/09/2011 07:13:59.127[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 503 seconds
06/09/2011 07:13:59.128[4916]: HDR:SCHED: LastSyncTime:06/09/2011 07:13:59.217 (129597668392170000)
06/09/2011 07:13:59.128[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 07:13:59.129[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 07:22:22.232 (129597673422320000)
06/09/2011 07:13:59.129[4916]: HDR:SCHED: Seconds to next sync:503
06/09/2011 07:22:22.133[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 07:22:22.156[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 07:22:22.157[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 07:22:22.157[4916]: HDR:SYNC: Failed
06/09/2011 07:22:22.157[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 589 seconds
06/09/2011 07:22:22.158[4916]: HDR:SCHED: LastSyncTime:06/09/2011 07:22:22.259 (129597673422590000)
06/09/2011 07:22:22.159[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 07:22:22.159[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 07:32:11.274 (129597679312740000)
06/09/2011 07:22:22.160[4916]: HDR:SCHED: Seconds to next sync:589
06/09/2011 07:32:11.141[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 07:32:11.170[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 07:32:11.171[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 07:32:11.171[4916]: HDR:SYNC: Failed
06/09/2011 07:32:11.171[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 580 seconds
06/09/2011 07:32:11.172[4916]: HDR:SCHED: LastSyncTime:06/09/2011 07:32:11.282 (129597679312820000)
06/09/2011 07:32:11.172[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 07:32:11.173[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 07:41:51.298 (129597685112980000)
06/09/2011 07:32:11.173[4916]: HDR:SCHED: Seconds to next sync:580
06/09/2011 07:41:51.177[4916]: HDR:SYNC: Pre-processing.  Type:SCHED
06/09/2011 07:41:51.201[4916]: HDR:SYNC: EnterpriseVault is inaccessible.
06/09/2011 07:41:51.202[4916]: HDR:SYNC: Could not connect to EV
06/09/2011 07:41:51.202[4916]: HDR:SYNC: Failed
06/09/2011 07:41:51.203[4916]: HDR:SYNC: Retry invoked.  Will schedule next attempt in 559 seconds
06/09/2011 07:41:51.203[4916]: HDR:SCHED: LastSyncTime:06/09/2011 07:41:51.331 (129597685113310000)
06/09/2011 07:41:51.204[4916]: HDR:SCHED: NextSyncTime:05/09/2011 06:49:43.000 (129596789830000000)
06/09/2011 07:41:51.204[4916]: HDR:SCHED: RetrySyncTime:06/09/2011 07:51:10.347 (129597690703470000)
06/09/2011 07:41:51.205[4916]: HDR:SCHED: Seconds to next sync:559

[Auburger · Accepted solution]

The solution was found!

Sorry for the inconvience but there was no EV-Error orproblem.

The User had over 120 groupmemberships in AD, so problems were generated with Iexplorer, Outlook and Enterprise Vault.

Bye

Benedikt Auburger