11-19-2017 08:17 PM
11-20-2017 01:39 AM
Hi,
I don't know you version of add-in, you spoke about 11.0.1 CHF5 (11.0.1.3706) ?
You can find the binary versions on this page : https://www.veritas.com/support/en_US/article.TECH70211
Have you try to use the last version the 12.2.1.1485 ? (you can download it on this page https://www.veritas.com/support/en_US/article.100034312)
By experience you can havem ore than one version of difference by EV Server and Outlook Addin.
Other solution, make an upgrade of you EV server in version 11 SP1 CHF5 and use Outlook Addin in version 12. I think that if you are in version 10 of EV, your EV servers are already on Windows 2008 and that's easy to make the upgrade.
Regards,
Antoine
11-20-2017 05:48 AM
Normally the Addins are compatible with +1 and -1 Majorversion.
So 11 Addin should work with EV 10.
What is the excat error?
Have you checked for necaccary Hotfixes?
11-20-2017 04:19 PM - edited 11-20-2017 04:20 PM
The error we are seeing is " Sorry, something went wrong and Outlook was unable to start (6). Also the title of the message windows is Microsoft Word 16
11-20-2017 04:21 PM
We tried version 12, however it said that the backend wasnt compatible and didnt show the Enterprise Vault addin tab in Outlook
11-21-2017 01:01 AM
this sound like you have problems with office-word component.
Find winword.exe and right click to try a troubleshoot.
I would contact your microsoft partner to have him look at it, if above step didn't work