Windows 7 Search Results Not Listing Vault Cache Messages

[Aaron_A]

I'm new to Enterprise Vault so if I have information completely incorrect or I'm doing something completey wrong please let me know.  Here is my setup:

    Enterprise Vault Version = 9.0.2 (.1061)
    Outlook HTTP-Only Add-in Version = 9.0.2.1169
    Windows 7 Enterprise 32-bit
    Outlook 2010 - Cached Mode
    Exchange 2007

When I do a normal windows search for something that I know will return email items I'm getting a large number of items from my Exchange mailbox, from the Virtual Vault and very few items get returned from the Vault Cache.  It was my understanding (and this is where I could be very wrong) that the Virtual Vault was just supposed to be a view into the Vault Cache, but if that's the case why do I get hundreds of emails returned showing they reside in the Virtual Vault but only handful of that number returned showing they reside in the Vault Cache?

Also on that note, should we have the Virtual Vault and the Vault Cache both indexed by Windows Search or just one or the other?  I'm currently indexing both.

[JesusWept3 · Accepted solution]

Check out this hotfix, it fixes a boat load of WDS/IS search issues

http://www.symantec.com/business/support/index?page=content&id=TECH166005

 

Source	ETrack
Value	2319858
Description	End users lose the ability to search Virtual Vault from Outlook Windows Instant Search

Source	ETrack
Value	2411179
Description	WDS architecture change to support 64 bit OS with 32 bit MAPI

Source	ETrack
Value	2427354
Description	Additional improvements to initiate an automatic rebuild of MDC indexed data in WDS.

[Aaron_A]

I will give this a try and let you know how it works.  Thanks for the information.

[Aaron_A]

The hotfix didn't seem to make any difference, but I think the problem may actually be with the vault cache.  When I click the Synchronize button in Outlook I get a window showing me how much still needs to be synchronized.  The headers is always complete (or completes while I have the window open), but I have over 150,000 items where the content still needs to be synchronized.  In our desktop policy we have the content strategy set to Store all items.  It was my understanding that with that setting the headers and content should all be downloaded to the vault cache.  Any idea what the probelm could be?

Thanks!