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Windows 8.1 and EV

JTPort
Level 3

Hi,

 

Does anyone know how to get windows 8.1 working with EV version10? Is this even possible?

1 ACCEPTED SOLUTION

Accepted Solutions

Taomyn
Level 3

Seems Office 2013 Service Pack 1 has resolved my issue.

View solution in original post

10 REPLIES 10

RahulG
Level 6
Employee

What excatly are you trying to get working  ?

Is it the EV Outlook add-in which is not working ? In that case what version of Outlook are you running ?

AmolB
Moderator
Moderator
Employee Accredited Certified

EDIT

As of now Win 8.1 as Exchange Archiving client is not supported by EV.(Refer to Pg#53 of the

compatibility list). However Win8.1 as FSA archiving client is supported by EV 10.0.4. (Pg#70)

Below is the link for EV compatibility list

http://www.symantec.com/docs/TECH38537

JTPort
Level 3

Its the outlook add in yes, we're using office 2010 SP1

RahulG
Level 6
Employee

Ev 10 does support Office 2010 SP1 but the OS is not supported as if now. What is the error message you get.

JTPort
Level 3

No error message, it just appearsas an inactive add on despite me enabling it. 

WiTSend
Level 6
Partner

What EV client version are you using.  I had the same issue with EV10sp3, but when upgraded to sp4 (and EV11beta) they work.

JTPort
Level 3

the client version we're using is 10.0.2.1112 is what we currently use, I'm presuming we need to upgrade our client to version 10.0.4?

 

 

WiTSend
Level 6
Partner

10.0.4 client may be the answer for you.  You don't have to upgrade the EV servers, just try the newer client.  I've had to go into the COM addins and enable it after installing the sp4 version.  Also, I recommend uninstalling the older version completely prior to installing the new version.

Taomyn
Level 3

How about with Win8.1 and Outlook 2013? Latest 10.0.4 (hotfix 2) client simply refuses to load:

 

Faulting application name: OUTLOOK.EXE, version: 15.0.4551.1511, time stamp: 0x529480be
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d4548
Exception code: 0xc06d007e
Fault offset: 0x00012eec
Faulting process ID: 0x19e8
Faulting application start time: 0x01cf240aa9444da9
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report ID: f28979e6-8ffd-11e3-8259-00189600e03a
Faulting package full name:
Faulting package-relative application ID:

Taomyn
Level 3

Seems Office 2013 Service Pack 1 has resolved my issue.