Someone in our office complained that she received an login screen from the enterprise vault, when she tried to open an email attachment.
On investigation it turned out that this person doesn't have an archive, but the email was forwarded form another collegea, and the attachment showed an archive icon.
How can the receiver ever open this attachment ?
shoudl it automaticaly unarchive when she sents it, or should she manually unarchive it before sending ?
Her client is still active, she can still open her archive. And i verified her index.
It's symantec version 10, with Outlook 2007.
The attachment is an email, which again has been forwarded by another collegea.
I discoverd that if she right clicks her mouse and chooses "example" , she can read the content. If that is not enough, she should go to to person that forwarded the email.