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EV archive - IgnoreEVDates not work

Hi,   We have restored all archive to the user mailbox and shortcut is removed in accident. Now we need to archive his old email again but it not work. After some research, we need to add a registry key "IgnoreEVDates" and set to "3" to ignore the...

EVS restore to incorrect mailbox

Hi,   EV11.0.2 CHF2 with EV Service account restore the selected item to incorrect mailbox all the time by EVS. Condition: > Open IE with EV service account and the EV search link > select user1's email from user1's inbox within EVS interface (I...

tonywu_ingram by • Level 5
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PST import failed without any hints

Hi  Is there anyone experienced an PST import issue with EV 11.0.1 CHF2 with MS outlook 2013 SP1 and SQL 2014 ?   The error from dtrace highlighted from Senior support as below:   8643       17:09:05.042       [4236]  (MigratorServer)           ...

tonywu_ingram by • Level 5
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EV client add-in toolbar does not display

Hi I am trying to install EV client add-in toolbar on outlook 2013 32bit. Installing was correct and I could see Enterprise Vault add-in in Add-Ins option of Outlook but EV client toolbar does not display on outlook 2013 32bit. OS is Windows 7 SP1. ...

Jake_kang by • Level 4
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DCOM was unable to communicate, requested by W3WP

Hello Forum, I'm receiving Event ID 10028 (DCOM) randomly throughout the day: DCOM was unable to communicate with the computer evserver1.domain.com using any of the configured protocols; requested by PID     cbb0 (C:\Windows\SysWOW64\inetsrv\w3wp.e...

TheKremlin by • Level 3
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Unable to retrive Archived Data from EMC VNX 5700

Hi We have recently deployed Enterprise vault (EV) 11.0.1 on windows server 2012 R2 in order to use the File System Archiving (FSA) feature. We have added the CIFS shares which are hosted on EMC VNX 5700 as the FSA targets and have started archivin...

Question around User Search within VAC

Hi All    One of my customers has asked me a question around some unusual behavior they have noticed.   If they have rights to a user archive from a Vault Admin perspective they can go into the VAC\Archives and then right Right Click a particular...

System upgrade from MS 2008 to 2012 r2

Hello. We are going to in-place upgrade Evault servers from MS 2008 r2 to 2012 r2. Could you please clarify if setting backup mode and stopping EV admin service before system upgrade and starting back after upgrade will be enough or it's necessary t...

Resolved! smtp archiving - service account

Hello all, I installed in a demo environment SMTP archiving, and will configure this soon. I noticed the "Enterprise Vault SMTP service" runs under the 'local system' account. Should that service not be using the Vault Service Account? I could no...

GertjanA by • Moderator
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Question about large PST files

I'm working with a customer that has several PST files around 50GB, created with Outlook 2010 and 2013. We're running EV 11.0.1 and we have Outlook 2007 on the EV server.  Outlook 2007 can't open PST files this big.  We're getting different types er...

SHI-CRO by • Level 6
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Resolved! Upgrade EV8 to 11

Hello, i have Question about Upgrade Path. Customer have Hardware Server with EV8 (64) Bit and SQL Server 2008 R2. He wants to upgrade to latest Version of Evault 11. When i look at Upgrade Guide there is no direkt way to EV11 right? So, is it pos...

Thomas_L_ by • Level 4
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Vault Search cannot be opened in Outlook 2013

Hi @ all, since we update Office from 2007 to 2013, many users (increasing) have the problem, that if they try to open the integrated search, the search02k.asp and also the new EV 11 search cannot be opened. Only an empty windows will be displayed (...

Resolved! SQL Query Identify Orphan Archives

Good afternoon. I am new to Enterprise Vault and unfortunately the only access i have to the environment in question is read only access to the EV Database. I don't have access to the EV console.  I need to know if there is a way to query EV SQL to ...

Resolved! EV PSTDisable and PSTDisableGrow.... which to use?

Hello again! So I want users to be able to open and use any existing PST files that have but not be able to create any new PSTs or not be able to add any new items to their existing PST's. EV outlook add-ins are yet to be deployed for these users, ...

CadenL by • Moderator
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Enterprise Virtual Vault Error in Outlook 2016

I recently upgraded my OS to Windows 10 from Windows 7. I also upgraded to MS Office 2016 (from MS Office 2010). Finally, I upgraded Enterprise Vault to Version 11 with the Hotfix 3 (From Version 10).   Here's the issue: I can successfully sync my ...