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Enterprise Vault

Discussion Posts

Resolved! Accessing another EV site

Dear All, Previously we have 3 exchange servers and only one EV (EV1) server. We have created one more EV (EV2) server on different EV site. For testing purpose we have moved our one Exchange server to new EV (EV2) server. However now user is not ...

mayu by Level 4
  • 3 replies
  • 0 kudos

Resolved! Purging old records in EnterpriseVaultMonitoring database?

Our EnterpriseVaultMonitoring database is huge and I don't see much use for any of the info that's 2-3 years old. I can't seem to find a way to configure the length of time data is retained in the 'History' tables (MailboxMonitoringHistory, TaskMonit...

Jolaine_Y by Level 4
  • 3 replies
  • 1 kudos

Resolved! How to check amount of needed licenses

Hey guys, I have some general questions about EV licensing and I want to check how many licenses I would need at the moment. We are running EV 10.0.4 with FSA and MBX Archiving. Both is licensed per user. So if I run "Run licensing and Usage...

woelki by Level 4
  • 3 replies
  • 0 kudos

DTRACE Translation When Mailbox Not Archiving

Hi, is there any guide available that gives instructions on how to decipher a DTRACE, when trying to determine why a mailbox is not being archived. In the scheduled nightly archive the Report generated shows that the Mailbox was Not Processed even ...

Resolved! FSA / Mailbox archiving merge and upgrade from EV 9 to EV 11

I have a client who is wanting to upgrade EV 11 from 9.0.3. Currently the environment consists of: Mail archiving server runing on Windows Server 2003 R2 FSA server also running on Windows Server 2003R2 The client would like to firstly merge the t...

AlanJ by Level 4
Partner Accredited Certified
  • 1 replies
  • 0 kudos

Resolved! Cannot install web app on OWA 2013

When I try to install EV 11 web app from OWA I get an error "The app couldn't be downloaded. Error message: The remote server returned an error: (500) Internal Server Error. From OWA I enter the url

Resolved! User name not populate while single user provisioning

Hi Team, One of the user is unable to access his mail which are archive to EV, and when checked the database in EV I could find the user permission are lost. I had added the permission to the datbase and i was trying to provision the single mail bo...

Resolved! Input on EV DR

Hi All I have a customer on EV 11 installed on VM It is a new EV installation that only inlcudes FSA and we are busy with the pilot. There is only a single EV server The customer wasn't doing proper backups and recently lost certain data, this inc...

PST import to EV 11 archive not working

I seem to be having a problem importing pst data into EV 11. Here is the situation: I exported a user's inbox from archive with the "Remove exported items from archive" option checked. Now I need to import the items back into inbox. When I run the im...

Resolved! EV10 move archive - error troubleshooting

Hello all, I'm moving several archives from Site A to Site B, both EV10SP4CHF2. During the process, I have several archives giving error files, all errors are: Shortcut Update Failure Updating shortcuts <unknown SSID> - - Yes - Could not retrieve ...

GertjanA by Moderator
Partner    VIP    Accredited Certified
  • 1 replies
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Resolved! Cannot login to EV IMAP

I have setup IMAP on my EV 11 server. Followed all of the steps. I can telent to the server but login fails. I ran a dtrace but need some assistance to troubleshooting. Any assistance appreciated.   DTrace trace log for server:

Resolved! SQL query - number of archived items per archive

Hi, Need an assistance with an SQL query that will bring the following result: list of all archives, number of total items archived for archive, number of items archived per archive for 2014 only, and size of all items in the the archive. I found ...

Cab files being deleted by the Collection management job

Hi, When the Collections job runs, 190 cab files are being deleted from the file system on the EV server. The following is shown in a dtrace when this happens: 1632 10:14:38.411  [3996] (StorageFileWatch) <4624> EV:M CMigratorHelper::DeleteFiles : ...

nils35 by Level 4
  • 8 replies
  • 0 kudos

Resolved! Restoring item from another EV-site

Hello all, EV10SP4CHF2 2 sites, Site A and Site B. Mailboxes from Site B have been moved to Site A. Using Move Archive to move archives from Site B to Site A. Some users whose archive has not been moved yet have a need to restore an item into the ...

GertjanA by Moderator
Partner    VIP    Accredited Certified
  • 3 replies
  • 0 kudos

Resolved! Cannot move or delete email over 50MB

We have EV 11 in our environment. When users search and try to delete or move email they get the error the thee are files over 50MB that cannot be delete or moved. Where can I change this value?

Resolved! Enterprise Vault Migration - Age Query

Hello, I'm setting up new Enteprise Vault 11 environment. Our existing EV 10 vaults will be migrated to this new environment using a third party tool. This new environment will have a two tiered vault store solution where files and email will be pu...

PST migration report shows wrong details

Hi Ac customer archiving PST files, in the reports we see the following: Items archived: 0 (of 53524)  Items failed archiving: 0  Items not eligible for archiving because of PST Migration Policy setting: 53524  Items moved to mailbox: 53524 (of ...

Resolved! Rebuild entire Index volume from Vaultstoredata

Hi I need to rebuild the entire Index volume in EV9 after a SAN crash. There is no backup to help so I need to rebuild the index volume from Vault Store data. Which is the best approach to do this?

Patric_E by Level 3
Partner Accredited Certified
  • 8 replies
  • 0 kudos