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Enterprise Vault

Discussion Posts

EV OWA : Items can't be opened from external

Hello, We just enabled OWA from external connections. Everything is working fine with OWA from internal connections (Icons, contextual menus, items retrieve, etc). But from "outside", archived items can not be opened. And icons are not showing. =...

LBI by Level 4
  • 914 Views
  • 6 replies
  • 0 kudos

Unable to Connect to EXDM22 from EV Server

When trying to add MBX server on EV, I am getting Unable to connect to EXDM22. Check that the computer is available on the network.  I can ping the server and its FQDN is also resolving, able to ping its hostname and IP. But when i access its share ...

Custom filtering for journaling issue

Tony, I've opened a ticket with Symantec Support.  When I get a solution I will post. Separate topic but I do custom filtering for journaling with EV as well.  I'm trying to customize the 'Default Filter Rules.xml' to do two things.  First, I want ...

Resolved! Huge .mdc file in Vault Cache

Hello everyone, We noticed that .mdc file size in Vault Cache folder is nearly 50Go! (Maybe not for each user but for a good number of them.) Is that normal? Please note that Desktop Policy is set to "store only items that user opens", max size = 3...

LBI by Level 4
  • 1192 Views
  • 9 replies
  • 0 kudos

Resolved! Archive Shortcut Deletion

Hi guys, I have a user that has taken it upon themselves to uninstall the EV Client within Outlook.  The reason being is that they didn't want to archive any more items as they are moving from EV to Exchange Native Archiving. My question here is, i...

cmew by Level 2
  • 788 Views
  • 5 replies
  • 0 kudos

Archives not deleting

Hi   I am running EV 8sp3, using the FSA. I have deleted some archives, but when checking noticed the archive status remained at 1, after 1 week the archives still not delete and I decided to change the archive status to 4. When the storage servive...

BMRT by Level 3
  • 720 Views
  • 5 replies
  • 1 kudos

Resolved! Upgrading to EV version 10.0.4 from version 9.0.2

Dear All, We are planning to upgrade EV version 9.0.2 to 10.0.4. Our current setup is on Windows 2K8 R2 both ev and SQL server only concern is SQL version which is MS SQL 2005. HW is good 32 Gb RAM 2 Ghz 4 processors - EV server 8 GB RAM 2 Ghz 2...

MontoN by Level 5
Partner Accredited
  • 1178 Views
  • 5 replies
  • 1 kudos

Resolved! Join an exising site to new server

hello   I succeeded in-place EV upgrade. but we have a problem. We need to join an existing site to a new server. I've tried and failed to add with the following message. is it impossible?   exsting site - 9.0.4 ( several servers 10.0.4) new ...

Jude_H_ by Level 3
  • 1031 Views
  • 12 replies
  • 1 kudos

Resolved! Enterprise Vault Admin Console Installation failure

I tried to install the Enterprise Vault Administration Console on a Windows Server 2008 R2 SP1 server however I am stuck in a loop that states: Installation has checked the software and settings on our computer and has generated a report. The pre-in...

cmi_it by Level 3
  • 4823 Views
  • 6 replies
  • 0 kudos

Resolved! EV 10.0.4 and Exchange 2013 cu3 Journal archiving

After turning on Journaling in Exchange 2013, the users getting Journaled now receive messages from inboundproxy@contoso.com.  Recipients receive these blank messages once every 5 minutes with the subject "inbound proxy probe".  Another bit of inform...

SteveB123 by Level 2
Partner Accredited
  • 1013 Views
  • 4 replies
  • 1 kudos

Resolved! Since 10.0.4 upgrade, one user can not open old archived items

Hello, We just upgraded our EV platform (one server on W2008 R2, EV 10.0.1 > 10.0.4). Everything seems fine except on one user (Outlook 2003, EV client 10.0.4, mailbox on Exchange 2003 server). He can open emails that have been archived by this ne...

LBI by Level 4
  • 363 Views
  • 4 replies
  • 1 kudos

Resolved! Archive explorer window is blank

Hi,   When i browse to my Archive Explorer the window on the right is just blank. I can see mailboxes i have access to in the folder pane on the left and expand the folders but i don't get anything on the right hand window except a blank white scre...

Resolved! Moving archived files from EV archive to another

Hi I have taken over an EV 9 installation which is only configured for File System Archiving.  A number of volumes are configured to be archived however the archive points are set at volume level only, eg D$ has one archive. The D$ contains user ...

Topper454 by Level 3
Partner Accredited
  • 311 Views
  • 2 replies
  • 0 kudos

Resolved! Symantec 2010 archiving error

Hello. I am using Symantec 2010 file archiving option.And i had created new archive job.Before archive i back up folder which i want to archive.And it gives me this error.Please help.   Error : e0009869 - The Enterprise Vault Content Management AP...

Restore Enterprise vault data

Hi, We have Enterprise vault, Since there was issue with the space, we have removed some old archive emails folders, before removing we have backed up. Now i need to add the folders back. kindly advice whether this is acheivable and How. Regards ...