Confirm the DCOM settings are properly configured for EV.
1. Check that the EV Admin and Directory Services are running.
2. Stop all EV Services, restart the IIS Admin Service and start all EV Services.
3. Check DCOM running status and set the needed DCOM permissions:
a. Log on to the EV Server as the Vault Service Account.
b. Click Start | Run execute: dcomcnfg
c. Click Component Services | Computers Confirm that DCOM is running
d. Expand My Computer, expand DCOM Config
e. Locate DirectoryService right click and open Properties.
f. On the Security tab, click Edit on the section Launch and Activation Permissions select Customize
g. Click over the Group Everyone andset all permissions as Allow and remove any permission as Deny.
h. Add the AD User Account for the VSA and set all permissions as Allow.
i. Click OK then Apply and OK.
j. Close the Component Services MMC Console.
4. Reset DCOM permissions:
a. Open the VAC: Enterprise Vault and right click over Directory on ... and select Properties.
b. On the Service Account tab, delete and reenter the credential details of the VSA.
5. EV services will need to be restarted.
a. This operation can be performed by restarting the EV Admin Service or by rebooting the EV server.
