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error in Archiving Reports

tpuck
Level 4
Partner Accredited

At a customer, the archiving report shows errors.

It says "Warning: failed to process mailbox" for some users in the same retention group.

But archiving works fine on schedule and also on manualy.

Archiving strategy is based on age and quota.

Did anybody knows something about this.

 

Best regards

 

Thorsten

8 REPLIES 8

Andrew_G_
Level 5
Employee Accredited

Which version of EV are they using?

Also, what is the maximum number of items per target per pass? (This is set on the properties of the archiving task)

Check how many unarchived items in the mailbox are not old enough to be archived based on age.

tpuck
Level 4
Partner Accredited

This is EV 11.01 CHF 3.

Archiving Policy is based on age and qouta

tpuck
Level 4
Partner Accredited

This is EV 11.01 CHF 3.

Archiving Policy is based on age and qouta

Andrew_G_
Level 5
Employee Accredited

This could be a known issue where the mailbox contains more unarchived items than the maximum number of items to archive per pass, but the mailbox is under quota and there are no items to be archived based on age.

If you want confirmation, or think it's a different issue, then please raise this with Veritas Support.

tpuck
Level 4
Partner Accredited

Hi

a confirmation would be good.

 

Best Regards

 

Thorsten Puck

Strangedays
Level 4
Partner Accredited

Hello Andrew

I have this behaviour in our customer's environment. (11.0.1CHF5)
Do you know if there is a hotfix or workaround?
Is this known issue reported in some KB

Many thanks

Federico

 

Andrew_G_
Level 5
Employee Accredited

Hi Federico,

I believe the scenario above was fixed in EV 12.

Andrew

CConsult
Moderator
Moderator
Partner    VIP   

You can click on "More Details" in the archiving report to see more informations.

Check if there are items pending or ineligable for archiving. Also check Policy settings. Check if you have excluded the trash bin and see if the user has a lot of items there.

There can be various reasons