I am having a problem with Enterprise vault 6 on some users systems. All clients are running Outlook 2000 and client extensions have been installed without any apparent problems.
When an attempt is made to open an archived message in Outlook, the message opens but only the header is displayed along with an error just above the addressing infoarmation - saying "There was an error loading this item -- some functionailty may not be available". When the user attempts to open the messge using the Seacrh wbe page, it is opened without any problems.
The actual message is then blanked out unless it contains an attachment, then just the name of the attchment is dispalyed, not the actual attachment. I have unnistaleld the client extensions, then re-installed, deleted profiles, chaecked permissiosn on the archive. Everything I can think of....
This has only happened to some users, not all. Most are fine, yet everyone has the same hardware & OS. No errors in the event viewer on either the server or client.
Can anyone help?