cancel
Showing results for 
Search instead for 
Did you mean: 

error when opening a vaulted item as the user

jpergola329
Level 5

im having an issue where the user is trying to open a vaulted item and he gets the grey error box.

when i go in with another account with the same rights it works?

both accounts have the same access.

see attached.

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

What happens when you click the grey box? It should give you an error code.

Also, you could enable client tracing and attach the log.

View solution in original post

3 REPLIES 3

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

What is the error in the grey box?  What version of EV server and Client and Outlook affected?

jpergola329
Level 5

there was an error loading this item--some functionality may not be available..

ev 8 sp5, ev10 client, outlook 2010

 

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

What happens when you click the grey box? It should give you an error code.

Also, you could enable client tracing and attach the log.