09-17-2014 01:31 PM
im having an issue where the user is trying to open a vaulted item and he gets the grey error box.
when i go in with another account with the same rights it works?
both accounts have the same access.
see attached.
Solved! Go to Solution.
09-17-2014 02:52 PM
What happens when you click the grey box? It should give you an error code.
Also, you could enable client tracing and attach the log.
09-17-2014 02:18 PM
What is the error in the grey box? What version of EV server and Client and Outlook affected?
09-17-2014 02:23 PM
there was an error loading this item--some functionality may not be available..
ev 8 sp5, ev10 client, outlook 2010
09-17-2014 02:52 PM
What happens when you click the grey box? It should give you an error code.
Also, you could enable client tracing and attach the log.