cancel
Showing results for 
Search instead for 
Did you mean: 

faulting module enterprisevaultfsa_m.dll in clustered File server

John_Santana
Level 6

I am having this issue with the Enteprprise Vault FSA agent cannot be bring back online in a clustered environment, everytime I tried to right click and bring it online, it failed and to make things worst, it bring the file clustered WIndows Server 2008 down as well :|

here's the log in the event viewer:

Log Name:      Application

Source:        Application Error
Date:          25/02/2013 11:49:03 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FileServer01-VM.domain.com
Description:
Faulting application rhs.exe, version 6.0.6002.18005, time stamp 0x49e02521, faulting module enterprisevaultfsa_m.dll, version 8.0.2.1693, time stamp 0x4a4e89cf, exception code 0xc000000d, fault offset 0x000000000000d2c5, process id 0x5e0, application start time 0x01ce11966000a738.
 
any kind of help to bring back the EV agent back online again would be greatly appreciated.
 
Thanks
1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified

What version of EV are you on?
Aren't you on EV10? cos it looks like you're running a version of EV8 for the FSA PHS?

https://www.linkedin.com/in/alex-allen-turl-07370146

View solution in original post

7 REPLIES 7

JesusWept3
Level 6
Partner Accredited Certified

What version of EV are you on?
Aren't you on EV10? cos it looks like you're running a version of EV8 for the FSA PHS?

https://www.linkedin.com/in/alex-allen-turl-07370146

John_Santana
Level 6

I'm on EV 9.0.4 R1 just finished upgrading it yesterday from 8.0.4

JesusWept3
Level 6
Partner Accredited Certified
Did you upgrade the phs?? And is it still throwing that error stating 8 sp4??
https://www.linkedin.com/in/alex-allen-turl-07370146

John_Santana
Level 6

what PHS ?

I have already upgraded the agent since I saw the error message that the FSA agent was still on 8.0.4, now I am still wondering why the Clustered Resource EV agent cannopt be bring back online again safely ?

Because when I tried to bring it online again it failover the whole server and still in error state.

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

i believe PHS refers to the placeholder service

John_Santana
Level 6

well I have upgraded them both into v9.0.4.R1 but somehow it doesn;t work until now and everytime I tried to start the EV FSA clustered service, it bring the whole server down. 

John_Santana
Level 6

Ok, so in this case I'll have to manually install and reconfigure the FSA in both nodes.

because the push installation doesn't work somehow.