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getting error 6578

evuser0815
Level 3

hi there,

i have ev 9.0.1 running on a server 2008 r2 and an exchange 2010

since a week i get error 6578 every time mailbox archiving task is running. i can also force this error by running shortcut processing on the specific mailbox. warning 2270 is following on this error

anyone knows a solution?

 

here is the content of the error / warning:

error 6578

 

Abnormal error occurred
 
Object:    CRetentionCategoryCache
Reference: RE(1)/fe

Abnormal error occurred
 
Object:    CRetentionCategoryCache
Reference: LE/RE

warning 2270

A queued operation exceeded the retry count and has been discarded

m_pIBackgroundArchivingAgent->ProcessMovedItemsInFolder2(ExchangeMailboxDn = "/o=xxxx/ou=Erste administrative Gruppe/cn=Recipients/cn=fw-support",
  ArchiveID = "1E1BC1EE538736146B922AD1FFDA197411110000EVSERVER",
  ArchiveFolderID = "19DFB31F7D10F434DB40E771EA98A147B1110000EVSERVER",
  FolderRetCat = "",
  SourceFolderID = "ID",
  FolderPathName = "_PW-Überleitung Fehlerprotokolle PW-B PW-B KLR 0101",
  CompressedItemRequestXML = "some XML",
  EVPMFolder = "FALSE")
HRESULT: 0x80004005

1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified
http://www.symantec.com/business/support/index?page=content&id=TECH156217
https://www.linkedin.com/in/alex-allen-turl-07370146

View solution in original post

7 REPLIES 7

JesusWept3
Level 6
Partner Accredited Certified
http://www.symantec.com/business/support/index?page=content&id=TECH156217
https://www.linkedin.com/in/alex-allen-turl-07370146

evuser0815
Level 3

thanks for the link

i already tried workaround 1 but without success.

what if i disable "Update archive location for items moved in the mailbox" as described in worlaround  but want to use this feature?

by the way: this workaround stopped getting the mentioned error.

 

can u tell me where to look for these queues as described in workaround 3? i heard so often from them but don't know about....

JesusWept3
Level 6
Partner Accredited Certified

So you tried workaround #1 and the error stopped occuring correct?
Do you use Exchange Managed Folders in your environment? and do you want them archived?
And do you want them to follow Exchanges rules or your own Enterprise Vault Retention rules?
 

If you want to use Moved Items and Update Retention Category then obviously Workaround 2 will not be suitable for you in this case, it is only listed as it is truly a workaround, and would stop the error from working at the loss of functionality

The Queues can be found in Computer Management.

Windows Server 2003:
Go to Start -> Right Click "My Computer" and click Manage -> expand out Services and Applications -> expand out Message Queueing and then click "Private Queues"

Windows Server 2008
Go to Start -> Right Click "My Computer" and click Manage -> expand out Features -> expand out Message Queueing and then click "Private Queues"


In a clustered environment go to your EV install directory and run ClusterCompMgmt.bat
i.e go to Start -> Run -> "C:\Program Files (x86)\Enterprise Vault\ClusterCompMgmt.bat" and press OK

https://www.linkedin.com/in/alex-allen-turl-07370146

evuser0815
Level 3

i tried workaround 2 with success, workaround 1 (set up "archive Exchange Managed Folders" to OFF) did not help!

and yes, i do use Exchange Managed Folders ("Delete and Allow Recovery") so i have set mentioned value to "Managed"

Prone2Typos
Moderator
Moderator
Partner    VIP    Accredited Certified

Glad that JW could help you (in his typical lightening quick sort of fashion).

 

Just a friendly reminder that if he resolved your issue please mark his posting as the solution so that others do not come in and try to help. Typically I wait some time before this sort of harrassment... but it seemed resolved already... and since it is still active I figured what the heck.

evuser0815
Level 3

just as i said, workaround #2 stopped errors coming up when doing shortcut processing. but i want to use this feature so this is NOT a solution for me.

 

MarkBarefoot
Level 6
Employee

In the Technote is says

 

Enterprise Vault 10.0 - Release Details

so this issue is fixed in the EV10 version. This has not been rolled back into the EV9 stream as the workarounds are valid. I would advise upgrading to EV10 but if you feel compelled to stay on EV9 I would suggest logging a call with support. You can reference this internal e-track number too 2323845.