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install FSA error

zhangli
Level 3
Accredited Certified

 

I  install FSA on  Windows Storage Server 2008 R2 failed.
 
the log is ev.log_.txt
 
returning 1603
 
who konws why ?
1 ACCEPTED SOLUTION

Accepted Solutions

Rob_Brenner
Level 5
Employee

If you can't get any further with this you should consider opening a Support Case so this can be investigated properly.

 

View solution in original post

12 REPLIES 12

Rob_Brenner
Level 5
Employee

have you tried installing the Agent locally on the server instead of push-installing?

Rob_Brenner
Level 5
Employee

net helpmsg 1603 returns "Fatal error during installation."

Have you run Deployment Scanner with this file server to confirm if all the pre-reqs have been addressed?

Rob_Brenner
Level 5
Employee

You seem to be installing EV 10.0

Might be an idea to try 10.0.1

zhangli
Level 3
Accredited Certified

Thank you 

 

This log is installing the Agent locally.

now, this is  EV 10.0.1

zhangli
Level 3
Accredited Certified

I think FSA rsidual files in the server.

How can I clear the agent file?

Rob_Brenner
Level 5
Employee

Not sure I understand what you are saying.... sounds like you tried to install the 10.0.1 FSA Agent binaries locally on the file server.

Are you having issues installing? Do you see any errors?

Usually the Agent install can overwrite existing binaries

please provide more details

zhangli
Level 3
Accredited Certified

I install like this:

msiexec /i ev64.mis /L*v ev.log

and  use domain\evadmin   password  

no error display  there is the completed imformation.  (the ev.jpg.)

It said your system has not been modified.  

I install again, same like this.

 

Rob_Brenner
Level 5
Employee

Can you try logging into the file server with an Administrator account, and doubleclick on the original Agent MSI copied locally from the EV server?

Have you run the Deployment Scanner? Does it report the File Server as having all pre-reqs covered?

zhangli
Level 3
Accredited Certified

doubleclick on the original Agent MSI , the same display the ev.jpg.  no install log.

 

I run Deployment Scanner on EV , add flie server . there is no error and warning about flie server.

 

Can someone from the installation log to see the problem?

JesusWept3
Level 6
Partner Accredited Certified

You have the exact same error as this guy
https://www-secure.symantec.com/connect/forums/ev9-fsa-agent-install-failure-isscript'

"Property(C): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine.  If available, please run ISScript.msi, or contact your support personnel for further assistance."

https://www.linkedin.com/in/alex-allen-turl-07370146

Rob_Brenner
Level 5
Employee

If you can't get any further with this you should consider opening a Support Case so this can be investigated properly.

 

zhangli
Level 3
Accredited Certified

Thank you, I have opened a support case. just waiting