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messages missing for specific user exchange mailbox

takamme
Level 2

EV 10.0.4, Exchange 2010 sp3 environment; user moved mailbox folder to different location/subfolder, archived messages in that folder subsequently missing unavailable next day [after archiving process run]; attempted to move folder back to original location and didnt improve matters; ran top-down search on EV server for sample missing message and non found; we do not have "enable recovery of user deleted items" - may not be relevant since msgs not directly deleted per se;

5 REPLIES 5

AndrewB
Moderator
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how do you know that the emails were archived?

takamme
Level 2

good question, when user first submitted trouble ticket, they were able to take screenshot of folder contents; individual msgs listed normally but attempts to open msg yielded EV error:

Could not show this item.

Try again. If it still fails, contact your help desk.

The item is no longer in the vault. The system cannot find the file specified

since that time, when folder moved back to original locatiion, msgs do not show at all

AndrewB
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can you post the screenshot?

what you can do is open the user's archive from the EV server (if you have EV11 then EV Search, for example) and look for the items

takamme
Level 2

attached snapshot of error:  ev-error.docx

also have tried running search from server and msgs not found

AndrewB
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do you have safety copies enabled on your vault store partitions?