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no vaults avilable contact your help desk

Jomy
Level 5
Partner Accredited

no vaults avilable contact your help desk.

we getting this message while dooing vault sync.

outlook 2010

EV 10.0.2

client- windowsXP.

we are not enabled virtual vault.

want to use vault cache..

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Chris_Warren
Level 5
Employee Accredited Certified

Jomy,

So when you have Vault Cache enabled and you are receiving "No Vaults Available", I'd first recommend reviewing the following Tech doc and we can go from there:

http://www.symantec.com/docs/TECH140570
Vault Cache - No Vaults Available

- Definitely check if PSTDisableGrow registry is set.  If so, make sure you also have PSTDisableGrowAllowAuthenticodeOverrides set:

http://www.symantec.com/docs/TECH147970

PSTDisableGrow is a key that restricts PSTs on a workstation.  The issue can be that Vault Cache (VC) utilizes PST technology (Renamed as *.MDC) for the Metadata Cache file and if PSTDisableGrow is set, then VC cannot update this.  The 'Overrides' allows the value to still be used for standard PSTs but allows EV to bypass this specifically for VC function.

I hope this helps.

View solution in original post

5 REPLIES 5

Muhammad_Ejaz
Level 3
Partner Accredited

Are you configured Vault cache

Muhammad_Ejaz
Level 3
Partner Accredited

Archive should be enable on this user.................

Jomy
Level 5
Partner Accredited

 

enabled ..archiving is working ..not able to sync with vault cache

 

Chris_Warren
Level 5
Employee Accredited Certified

Jomy,

So when you have Vault Cache enabled and you are receiving "No Vaults Available", I'd first recommend reviewing the following Tech doc and we can go from there:

http://www.symantec.com/docs/TECH140570
Vault Cache - No Vaults Available

- Definitely check if PSTDisableGrow registry is set.  If so, make sure you also have PSTDisableGrowAllowAuthenticodeOverrides set:

http://www.symantec.com/docs/TECH147970

PSTDisableGrow is a key that restricts PSTs on a workstation.  The issue can be that Vault Cache (VC) utilizes PST technology (Renamed as *.MDC) for the Metadata Cache file and if PSTDisableGrow is set, then VC cannot update this.  The 'Overrides' allows the value to still be used for standard PSTs but allows EV to bypass this specifically for VC function.

I hope this helps.

Jomy
Level 5
Partner Accredited
tried this tech note but still not working the vault cache sync.