outlook 2010 64 bit support?

[K_G]

hi,

do you know the release date or version for outlook 2010 64 bit version for ev addins?

thanks...

[Mohawk_Marvin]

It already does?

[MarkBarefoot]

This TN explains it http://www.symantec.com/docs/TECH130537
 

[K_G]

32 bit client shortcut changed with ev items when archived or restored.

but 64 bit office outlook clients changed the item icon to unread exchange icon when archived,restore also changed to readed item.but no ev items.these are typical exchage forms.

i reboot the pc,reinstall addin,try with different user and pc,reset ev client dont change the situation.

so if it is supported what is the problem?

thanks...

[Rob_Wilcox1]

What Operating System is this on?

Is this for one or all users?

Exactly which Enterprise Vault Outlook Addin did you install?

Are you familiar with generating a client trace?

[K_G]

yes all of the 64 bit users OS and outlook.

i installed 9.02 addin also same version.

i will also collect and analyze client trace.

[Rob_Wilcox1]

Were you able to get any further with this K.G.?

[K_G]

64 bit os 32 bit outlook clients can use full properties of ev add-in 

but 64 bit outlook clients archiving restoring buttons couldnt seen.(ev buttons are available,but when i archive 1 item ,item icon changed with exchange unread icon,when i restored the same item item changed the exchange read icon fom.)

what is yor idea?

thanks...

[Rob_Wilcox1]

Okay, a few questions...

Is it a clean install of the Add-in on the 64 bit machine?  Did you install the HTTP Addin?  Do you have a client trace with maximum logging enabled?

Is it Office 2010 in each case?

[Rob_Wilcox1]

I'm afraid I can't tell from that what the problem might be.

[Rob_Wilcox1]

I should add.. I'd suggest logging a call with Support, now that you have found a problematic machine.

[K_G]

custom forms manage forms was not includes the ev icons.

i installed icons manually from user pc ev clients folder and problem solved.

but why these forms not loaded outlook automatically when addin installed.

all of the problemed clients will be done this process amnually?

thanks...

[K_G]

yes, this is new EV server installation,same outlook binary used in tests.

this is not outlook 64 problem i found it from my tests.

there are working 64 bit outlook clients without any problem.

but some of the 64 bit client have the problem.

i analyzed 2 client trace of 64 bit outlook  client works and non works,there are no difference

[Rob_Wilcox1]

You'd need to put your client traces back in the post....  or look in there for .fdm, and see what is happening to the forms.  And you can check your policy settings for Deploy Forms Locally.

[Rob_Wilcox1]

I'm not 100 % sure  but what language of the EV Outlook Addin is installed?

I see this in your client trace :

13/07/2011 08:48:33.582[6056]: DesktopCommon::GetLanguageFolderPath: 0x0
13/07/2011 08:48:33.582[6056]: ~DesktopCommon::GetLanguageFolderPath: 0x80070002
13/07/2011 08:48:33.582[6056]: Unable to load EV forms into Personal Form Library

Your working user is the same, but maybe they have the forms loaded manually ?

Also what language do these clients have set in IE?  And the mailbox?

[K_G]

2 users in same policy and deploy forms locally setted to always.

i attached again.

thanks..

[Rob_Wilcox1]

I might be going nuts..  I don't see any attachment.  Can you attach a working and non-working user?  And answer the question around languages (above)?

[Paul_Grimshaw · Accepted solution]

The issue that Rob identified has been fixed in EV 9.0.3

That was fixed because the client was trying to locate the InstallPath registry key under:

HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\Install\

However, the installer had placed the key under:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install\

You can workaround the issue whilst you wait until 9.0.3 to be released by creating a copy of the InstallPath value in the native x64 registry, not the wow6432 node by creating the following:-

HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Install

REG_SZ value InstallPath = <Path to ev root folder>, typically “C:\Program
Files (x86)\Enterprise Vault\”

If you do that on one client and it all works then you know you have the same issue.