07-08-2015 03:04 AM
A customer complains that whenever the bring up the owa page they get a pop up
they claimed it started after ev install on cas servers.
I will say - once you dismiss the pop up all functions work correct and ev works fine
adding a screen shot of the pop up
I'm not even sure it's EV related.
Any one seen this before?
07-08-2015 04:07 AM
What versions (including any hotfixes) of Exchange / EV have they got?
07-08-2015 05:10 AM
Exchange 2010 SP3 RU7
07-09-2015 04:24 AM
My suggestion is to enable OWA log & see if we get any clue. Refer TECH141519 for modifying web.config of CAS server, following lines needs to add/modify
<add key="EnterpriseVault_LogEnabled" value="true"/>
<add key="EnterpriseVault_LogFolder" value="C:\Program Files\Enterprise Vault\OWA 2010\logs\"/>
<add key="EnterpriseVault_LogMailboxes" value="email@example.com"/>
07-09-2015 07:38 AM
I don't have E2010 SP3 CU7, but I have tried with E2010 SP3 CU9, and EV extensions 184.108.40.20674 without issue using IE 11 in compatibility mode.
Do they have any other OWA add ons or 3rd party pieces installed?