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owa - pop up when owa starts

Sarah_Seftel1
Level 6
Partner Accredited

Hi

 

A customer complains that whenever the bring up the owa page they get a pop up

they claimed it started after ev install on cas servers.

 

I will say - once you dismiss the pop up all functions work correct and ev works fine

 

adding a screen shot of the pop up

 

I'm not even sure it's EV related.

 

Any one seen this before?

 

4 REPLIES 4

Andrew_G_
Level 5
Employee Accredited

What versions (including any hotfixes) of Exchange / EV have they got?

Sarah_Seftel1
Level 6
Partner Accredited

Exchange 2010 SP3 RU7

EV 11.0.1.3474

 

Thanks!

Pradeep-Papnai
Level 6
Employee Accredited Certified

Hi Sarah,

 

My suggestion is to enable OWA log & see if we get any clue. Refer TECH141519 for modifying web.config of CAS server, following lines needs to add/modify

<add key="EnterpriseVault_LogEnabled" value="true"/>

<add key="EnterpriseVault_LogFolder" value="C:\Program Files\Enterprise Vault\OWA 2010\logs\"/>

<add key="EnterpriseVault_LogMailboxes" value="mailbox@mydomain.local"/>

 

Regards

Pradeep

Andrew_G_
Level 5
Employee Accredited

I don't have  E2010 SP3 CU7, but I have tried with E2010 SP3 CU9, and EV extensions 11.0.1.3474 without issue using IE 11 in compatibility mode.

 

Do they have any other OWA add ons or 3rd party pieces installed?