"Strange" journaling scenario/request.

[FreKac2]

Hi all,

IHAC that want to use something like journaling but they have to give the users the ability to delete "personal" content during the first day.

Is this possible to achive with EV at all ?

I mean the Journal Task will constantly process a journaling mailbox, so that won't work since we don't know what is personal and what is not.

If using normal mailbox archiving we could use 2days as an archiving rule (I know it's not recommended to use mbx task to a journal mailbox) then users need to have access to that mailbox and again it fails since you don't want to do that.

So is there a way to achieve this with EV, would e.g. evservice stop/start the journaling task work for this, would still be tricky to be 100% sure that no 0 day mails will be archived if they arrive during the time of the journal task run.

Why they want/need to do this, ask the Danish government :D

If EV can't deal with this, is there any other add-on or third party product that could help or deal with this task alone ?

Cheers

Fredrik

[GertjanA]

Hello Fredrik,

Journaling by nature does not allow this. Journaling is ment to capture all emailtraffic.

You might be able to do something using rules? filter on words or content? not sure.

Or, you might need to start using Discovery Accelerator, and perform daily searches on 'personal' information, and delete that from the journal archive?

Or, if using Exchange 2007/2010, you might be able to have your users 'tag' messages as personal, and delete those from the journalmailbox? But, how do you determine if an incoming message is personal?

You might want to first define 'personal' before looking further to filtering/cleaning/not archiving.

[Rob_Wilcox1 · Accepted solution]

I don't think you can do this with EV.

The journal task doesn't include a schedule, it just runs all the time.  As others will point out, and Gertjan points out above, you can stop/start it via a script whenever you want to... but the task will "Just" be processing things in the journal mailbox.  The mails will all still be IN the journal mailbox.  The users would need access to that journal mailbox, in order to delete the mails.  Not good :(

You could manipulate archiving at the mailbox level - but then people could "accidentally" delete non-personal mail, and it won't end up getting journaled.

Is there any reason why they don't just journal everything, and ingest it all in to EV.. then down the road they can use DA to find the non-personal stuff? 

[FreKac2]

Hi Rob,

It was a requirement following Danish laws around journaling.

Can't really see the reasoning behind that either as a "user" would be given the option to delete non-personal mails also, which then kind of negates why you would need journaling in the first place.

Then again government policies or laws aren't that logical sometimes :)

I'm still in discussions in regard to this, perhaps we can work around the problem by doing it through filtering as per Gertjan's suggestion, e.g. filter on a keyword in the subject field.

Cheers

Fredrik

[GertjanA]

Hello Fedrik,

If your question has been answered, could you mark one of the posts as 'solution'?

Thanks

[Liam_Finn1]

Maybe you can look at the option of Symantec's classification engine. This would catch the majority of the email that is personal and archive it by classification.

The other option is have all the users sign an agreement that they don't use work email for personal communication and if they do receive any personal email through the company email system it will be archived and they have to accept that. Once that's done you just journal everything because if they have signed an agreement to keep the data separate and they also sign that if any is received they acknowledge it will be archived