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"The Index Server could not access data from the directory" when using SelectArchive

Jim_Ma
Level 2

Hi all, I'm using Enterprise Vault search API. The "The Index Server could not access data from the directory" error message show up when I'm using search.SelectArchive(). I cannot find any useful information in the api document. Any clue would be great. Thanks.

2 REPLIES 2

Arjun_Shelke
Level 6
Employee Accredited

Whats the version of EV and EV runtime?

Arjun_Shelke
Level 6
Employee Accredited

I hope you do not have any issues with Indexing in general. I assume that Indexing service is running fine.

Is this a problem for remote machine executing your code or Did you try running it on EV Server itself, does it work there?

In case of version mis-match of API ruintime and EV binaries could also cause this behaviour.

Can you try following:

1. Remove the runtime

2. reboot the machine

3. Install only the vault admin console

I hope this helps..