rightfax plugin prevents vaulted emails from loading properly

[jroe]

when opening a vaulted email with the rightfax plugin enabled (which isnt really in use since its not a new email to send a fax for):

"there was an error loading this item -- some functionality may not be available"

then: "the handle is invalid. 80070006"

disabling the rightfax plugin restores normal functionality of vaulted emails. the plugin is necessary for enterprise faxing.

is there a way to supress the vault from interacting or loading plugins on vaulted email messages?

rightfax plugin:

file:///c:\program files (x86)\rightfax\/client/outlookaddin/outlook2010addin.visto|vistolocal

appears to occur with outlook 2010 only

[jroe]

works with winxp+office 2010 or 2007

does not work with windows 7 and office 2010

[JesusWept3]

OK so your best bet is to get some client logs when trying to open an item and then contact Symantec Support and provide them the logs and sho what is happening.
They may determine that its RightFax thats at fault in which case you can open a case with RightFax and work with both them and symantec to find a resolution, or maybe you might get a hotfix or workaround etc
 

[jroe]

5/05/2013 17:44:10.290[108000][M]: Connections now on Desktop object: 2
15/05/2013 17:44:10.290[108000][M]:     Desktop Setting: ForwardOriginalItem
15/05/2013 17:44:10.290[108000][M]:     No Value
15/05/2013 17:44:10.290[108000][M]:     Desktop Setting: ReplyToOriginalItem
15/05/2013 17:44:10.291[108000][M]:     No Value
15/05/2013 17:44:10.351[108000][M]:     Desktop Setting: DefaultDoubleClickView
15/05/2013 17:44:10.351[108000][M]:     Value: 0
15/05/2013 17:44:10.351[108000][M]:     Desktop Setting: WebAppURL
15/05/2013 17:44:10.352[108000][M]:     No Value
15/05/2013 17:44:10.352[108000][M]:     Desktop Setting: DefaultDoubleClickView
15/05/2013 17:44:10.352[108000][M]:     Value: 0
15/05/2013 17:44:10.356[113312][M]: Calling CC to OpenItem
15/05/2013 17:44:10.359[113312][M]: CONTENT:STORE: Computing hash using hash algorithm - SHA256
15/05/2013 17:44:10.361[113312][M]: Key: My notes for requirements~Roe, Jeremy A~2012-03-28T20:16:26~IPM.Note~1
15/05/2013 17:44:10.362[113312][M]: Hash Algorithm: SHA256
15/05/2013 17:44:10.362[113312][M]: Hash Value: ae6dae7654cf8566ec54a12ae1684405ec86d2b3c9f4db7e6f469d17c865a722
15/05/2013 17:44:10.362[113312][M]: CONTENT:STORE: Main StoreIdMap will be checked first, then cached StoreIdMap
15/05/2013 17:44:10.363[113312][M]: CONTENT:STORE: Searching using SSID
15/05/2013 17:44:10.363[113312][M]: CONTENT:STORE: Using main StoreIdMap
15/05/2013 17:44:10.364[113312][M]: CONTENT:STORE:     Query store map: /ITEMS/ITEM[@SSID='201302070200394~201203282016260000~Z~014C945E7A419C959C4409A4AE0AB931']
15/05/2013 17:44:10.365[113312][M]: CONTENT:STORE: Using cached StoreIdMap
15/05/2013 17:44:10.365[113312][M]: CONTENT:STORE:     Query store map: /ITEMS/ITEM[@SHA2='ae6dae7654cf8566ec54a12ae1684405ec86d2b3c9f4db7e6f469d17c865a722']
15/05/2013 17:44:10.367[113312][M]: CONTENT:STORE:     Result: ENTRYID = (null) DBID = 0
15/05/2013 17:44:10.367[113312][H]: A COM error occurred: 0x80040205
15/05/2013 17:44:10.370[108000][M]:  OVReset = 0 [default]
15/05/2013 17:44:10.371[108000][M]:     Desktop Setting: OVEnabled
15/05/2013 17:44:10.372[108000][M]:     Value: 2
15/05/2013 17:44:10.372[108000][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:44:10.372[108000][M]:     No Value
15/05/2013 17:44:10.373[108000][M]:     Desktop Setting: RPCOVERHTTPRESTRICTIONS
15/05/2013 17:44:10.373[108000][M]:     No Value
15/05/2013 17:44:10.373[108000][M]:  RPCOVERHTTPRESTRICTIONS = 255 [default]
15/05/2013 17:44:10.374[108000][M]:     Desktop Setting: DefaultWebAppURL

15/05/2013 17:44:10.374[108000][M]: HaveConnection::ExecuteTest (1810890166) - Starting connection
15/05/2013 17:44:10.375[108000][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:44:10.376[108000][M]:     No Value
15/05/2013 17:44:10.376[108000][M]:     Desktop Setting: INTERNETOPENTYPEDIRECT
15/05/2013 17:44:10.376[108000][M]:     No Value
15/05/2013 17:44:10.377[108000][M]:  INTERNETOPENTYPEDIRECT = 0 [default]
15/05/2013 17:44:10.377[108000][M]: HaveConnection::CallBack (1810890166) - Callback status is '60'
15/05/2013 17:44:10.377[108000][M]: +++ Setting INTERNET_FLAG_SECURE +++
15/05/2013 17:44:10.378[108000][M]: HaveConnection::CallBack (1810890166) - Callback status is '60'
15/05/2013 17:44:10.378[12832][M]: HaveConnection::CallBack (1810890166) - Callback status is '80'
15/05/2013 17:44:10.379[12832][M]: HaveConnection::CallBack (1810890166) - Callback status is '20'
15/05/2013 17:44:10.380[113576][M]: HaveConnection::CallBack (1810890166) - Callback status is '21'
15/05/2013 17:44:10.391[113576][M]: HaveConnection::CallBack (1810890166) - Callback status is '30'
15/05/2013 17:44:10.392[113576][M]: HaveConnection::CallBack (1810890166) - Callback status is '31'
15/05/2013 17:44:10.392[113576][M]: HaveConnection::CallBack (1810890166) - Callback status is '40'
15/05/2013 17:44:10.394[113576][M]: HaveConnection::CallBack (1810890166) - Callback status is '41'
15/05/2013 17:44:10.395[113576][M]: HaveConnection::CallBack (1810890166) - Callback status is '100'
15/05/2013 17:44:10.395[113576][M]: HaveConnection::CallBack (1810890166) - Request has completed
15/05/2013 17:44:10.395[108000][M]: HaveConnection::CallBack (1810890166) - Callback status is '70'
15/05/2013 17:44:10.396[108000][M]: HaveConnection::CallBack (1810890166) - Request handle closing
15/05/2013 17:44:10.396[108000][M]: HaveConnection::ExecuteTest - Connection test to: /EnterpriseVault/clienttest.gif succeeded
15/05/2013 17:44:10.397[108000][M]: HaveConnection::ExecuteTest (1810890166) - Ending connection
15/05/2013 17:44:10.397[108000][M]: Successfully contacted the EV web server using:
15/05/2013 17:44:10.397[108000][M]: ::CInternetReconnect - refCount : 1

15/05/2013 17:44:10.411[75584][M]: CThreadManager::Add thread THID=87532
15/05/2013 17:44:10.411[75584][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:44:10.411[75584][M]:     No Value
15/05/2013 17:44:10.412[75584][M]:     Desktop Setting: DOWNLOADSHORTCUTHIDEPROGRESS
15/05/2013 17:44:10.412[75584][M]:     No Value
15/05/2013 17:44:10.412[75584][M]:  DOWNLOADSHORTCUTHIDEPROGRESS = 1 [default]
15/05/2013 17:44:10.412[87532][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:44:10.412[75584][M]: Download progress dialog delay set to 1 seconds.
15/05/2013 17:44:10.413[87532][M]:     No Value
15/05/2013 17:44:10.413[87532][M]:     Desktop Setting: INTERNETOPENTYPEDIRECT
15/05/2013 17:44:10.413[87532][M]:     No Value
15/05/2013 17:44:10.414[87532][M]:  INTERNETOPENTYPEDIRECT = 0 [default]
15/05/2013 17:44:10.415[87532][M]: sHeader = [Accept-Language:en]
15/05/2013 17:44:10.493[75584][M]: Waiting for DownloadBytes thread, THID=87532 to exit
15/05/2013 17:44:10.493[87532][M]: CThreadManager::Remove thread THID=87532
15/05/2013 17:44:10.598[108000][M]: Connections now on Desktop object: 3
15/05/2013 17:44:10.598[108000][M]:     Desktop Setting: ForwardOriginalItem
15/05/2013 17:44:10.598[108000][M]:     No Value
15/05/2013 17:44:10.599[108000][M]:     Desktop Setting: ReplyToOriginalItem
15/05/2013 17:44:10.599[108000][M]:     No Value
15/05/2013 17:44:10.601[108000][M]:     Desktop Setting: DefaultDoubleClickView
15/05/2013 17:44:10.602[108000][M]:     Value: 0
15/05/2013 17:44:10.602[108000][H]: CShortcutItem::Display...Return Last Failed error: 0x80070006
15/05/2013 17:44:10.762[108000][M]: Connections left on Desktop object: 2
15/05/2013 17:44:10.763[75584][M]: Deleting CComCallback thread THID=75584
15/05/2013 17:44:10.763[75584][M]: ::CInternetReconnect - refCount : 1
15/05/2013 17:44:10.765[75584][M]: CComCallback: calling CoUninitialize, thread THID=75584
15/05/2013 17:44:10.765[75584][M]: CComCallback: CoUninitialize completed, thread THID=75584
15/05/2013 17:44:10.766[75584][M]: CThreadManager::Remove thread THID=75584
15/05/2013 17:44:12.250[108000][M]: Connections left on Desktop object: 1
15/05/2013 17:44:18.556[108000][M]: FUI: Shift & Ctrl pressed
15/05/2013 17:44:18.556[108000][M]: Action: Make action list for: id:DIAG/tag:(null)
15/05/2013 17:44:18.556[108000][M]: Action: Looking for id or tag:DIAG
15/05/2013 17:44:18.557[108000][M]: Action: Invoking action for id or tag:DIAG
15/05/2013 17:44:18.557[108000][M]: Exchange conn mode:700, Store Type:1
15/05/2013 17:44:18.557[108000][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:44:18.558[108000][M]:     No Value
15/05/2013 17:44:18.558[108000][M]:     Desktop Setting: OVRequireOfflineStore
15/05/2013 17:44:18.559[108000][M]:     No Value
15/05/2013 17:44:18.559[108000][M]:  OVRequireOfflineStore = 1 [default]
15/05/2013 17:44:18.559[108000][M]:  OVReset = 0 [default]
15/05/2013 17:44:18.560[108000][M]:     Desktop Setting: OVEnabled
15/05/2013 17:44:18.560[108000][M]:     Value: 2
15/05/2013 17:44:18.560[108000][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:44:18.561[108000][M]:     No Value
15/05/2013 17:44:18.561[108000][M]:     Desktop Setting: RPCOVERHTTPRESTRICTIONS
15/05/2013 17:44:18.561[108000][M]:     No Value
15/05/2013 17:44:18.561[108000][M]:  RPCOVERHTTPRESTRICTIONS = 255 [default]
15/05/2013 17:44:18.562[108000][M]:     Desktop Setting: WORKING_DIRECTORY
15/05/2013 17:44:18.562[108000][M]:     Value: C:\Users\u18855\AppData\Local\KVS\Enterprise Vault\3B4D5A2A79EBEC4E8BAB9922D5E18D06\
15/05/2013 17:44:18.582[108000][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:44:18.583[108000][M]:     No Value
15/05/2013 17:44:18.584[108000][M]:     Desktop Setting: VVENABLED
15/05/2013 17:44:18.584[108000][M]:     Value: 1
15/05/2013 17:44:18.584[108000][M]:  VVENABLED = 1 [Desktop Setting]
15/05/2013 17:44:18.585[108000][M]:  OVReset = 0 [default]
15/05/2013 17:44:18.585[108000][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:44:18.585[108000][M]:     No Value
15/05/2013 17:44:18.586[108000][M]:     Desktop Setting: PSTIMPORTENABLED
15/05/2013 17:44:18.586[108000][M]:     Value: 1
15/05/2013 17:44:18.586[108000][M]:  PSTIMPORTENABLED = 1 [Desktop Setting]

[jroe]

5/05/2013 17:49:01.122[115560][M]: CThreadManager::Add thread THID=114052
15/05/2013 17:49:01.123[115560][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:49:01.123[115560][M]:     No Value
15/05/2013 17:49:01.124[115560][M]:     Desktop Setting: DOWNLOADSHORTCUTHIDEPROGRESS
15/05/2013 17:49:01.124[115560][M]:     No Value
15/05/2013 17:49:01.124[115560][M]:  DOWNLOADSHORTCUTHIDEPROGRESS = 1 [default]
15/05/2013 17:49:01.125[115560][M]: Download progress dialog delay set to 1 seconds.
15/05/2013 17:49:01.125[114052][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:49:01.125[114052][M]:     No Value
15/05/2013 17:49:01.126[114052][M]:     Desktop Setting: INTERNETOPENTYPEDIRECT
15/05/2013 17:49:01.126[114052][M]:     No Value
15/05/2013 17:49:01.126[114052][M]:  INTERNETOPENTYPEDIRECT = 0 [default]
15/05/2013 17:49:01.134[114052][M]: Failed to get IE language from Registry; error: 0x80070002
15/05/2013 17:49:01.135[114052][M]: Using same language as resource DLL: en
15/05/2013 17:49:01.135[114052][M]: Setting the static header string for the first and only time.
15/05/2013 17:49:01.135[114052][M]: sHeader = [Accept-Language:en]
15/05/2013 17:49:01.294[115560][M]: Waiting for DownloadBytes thread, THID=114052 to exit
15/05/2013 17:49:01.294[114052][M]: CThreadManager::Remove thread THID=114052
15/05/2013 17:49:01.634[114848][M]: Connections now on Desktop object: 3
15/05/2013 17:49:01.635[114848][M]:     Desktop Setting: ForwardOriginalItem
15/05/2013 17:49:01.635[114848][M]:     No Value
15/05/2013 17:49:01.635[114848][M]:     Desktop Setting: ReplyToOriginalItem
15/05/2013 17:49:01.635[114848][M]:     No Value
15/05/2013 17:49:01.638[114848][M]:     Desktop Setting: DefaultDoubleClickView
15/05/2013 17:49:01.638[114848][M]:     Value: 0
15/05/2013 17:49:01.639[114848][H]: CShortcutItem::Display...Return Last Failed error: 0x80070006
15/05/2013 17:49:01.697[114848][M]: FUI: Ribbon id requested:Microsoft.Outlook.Mail.Read
15/05/2013 17:49:01.818[114848][M]: Connections left on Desktop object: 2
15/05/2013 17:49:01.818[115560][M]: Deleting CComCallback thread THID=115560
15/05/2013 17:49:01.819[115560][M]: ::CInternetReconnect - refCount : 1
15/05/2013 17:49:01.819[115560][M]: CComCallback: calling CoUninitialize, thread THID=115560
15/05/2013 17:49:01.821[115560][M]: CComCallback: CoUninitialize completed, thread THID=115560
15/05/2013 17:49:01.821[115560][M]: CThreadManager::Remove thread THID=115560
15/05/2013 17:49:05.770[114848][M]: Connections left on Desktop object: 1
15/05/2013 17:49:06.897[114848][M]: Action: Make action list for: id:EVVCSyncButton/tag:VCSYNC
15/05/2013 17:49:06.897[114848][M]: Action: Looking for id or tag:VCSYNC
15/05/2013 17:49:06.897[114848][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:49:06.898[114848][M]:     No Value
15/05/2013 17:49:06.898[114848][M]:     Desktop Setting: OVRequireOfflineStore
15/05/2013 17:49:06.898[114848][M]:     No Value
15/05/2013 17:49:06.899[114848][M]:  OVRequireOfflineStore = 1 [default]
15/05/2013 17:49:06.899[114848][M]:  OVReset = 0 [default]
15/05/2013 17:49:06.899[114848][M]:     Desktop Setting: OVEnabled
15/05/2013 17:49:06.900[114848][M]:     Value: 2
15/05/2013 17:49:06.900[114848][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:49:06.900[114848][M]:     No Value
15/05/2013 17:49:06.901[114848][M]:     Desktop Setting: RPCOVERHTTPRESTRICTIONS
15/05/2013 17:49:06.901[114848][M]:     No Value
15/05/2013 17:49:06.901[114848][M]:  RPCOVERHTTPRESTRICTIONS = 255 [default]
15/05/2013 17:49:06.901[114848][M]:     Desktop Setting: WORKING_DIRECTORY
15/05/2013 17:49:06.902[114848][M]:     Value: C:\Users\u18855\AppData\Local\KVS\Enterprise Vault\3B4D5A2A79EBEC4E8BAB9922D5E18D06\
15/05/2013 17:49:06.902[114848][M]:  OVDCCSuspended = 0 [default]
15/05/2013 17:49:06.902[114848][M]:     Desktop Setting: OVSTARTDOWNLOADBTNVISIBLE
15/05/2013 17:49:06.903[114848][M]:     Value: 1
15/05/2013 17:49:06.903[114848][M]: Action: IsEnabled(id:EVVCSyncButton/tag:VCSYNC):YES
15/05/2013 17:49:06.905[114848][M]: FUI: Loading image id:ICON_SEARCH_32_PNG
15/05/2013 17:49:06.908[114848][M]: FUI: Loading image id:ICON_VCSYNC_32_PNG
15/05/2013 17:49:06.911[114848][M]: FUI: Loading image id:ICON_MOREACTIONS_32_PNG
15/05/2013 17:49:06.914[114848][M]: FUI: Loading image id:ICON_EXPLORER_32_PNG
15/05/2013 17:49:06.917[114848][M]: FUI: Loading image id:ICON_HELP_32_PNG
15/05/2013 17:49:07.844[114848][M]: FUI: Shift & Ctrl pressed
15/05/2013 17:49:07.845[114848][M]: Action: Make action list for: id:DIAG/tag:(null)
15/05/2013 17:49:07.845[114848][M]: Action: Looking for id or tag:DIAG
15/05/2013 17:49:07.845[114848][M]: Action: Invoking action for id or tag:DIAG
15/05/2013 17:49:07.846[114848][M]: Exchange conn mode:700, Store Type:1
15/05/2013 17:49:07.846[114848][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:49:07.846[114848][M]:     No Value
15/05/2013 17:49:07.847[114848][M]:     Desktop Setting: OVRequireOfflineStore
15/05/2013 17:49:07.847[114848][M]:     No Value
15/05/2013 17:49:07.847[114848][M]:  OVRequireOfflineStore = 1 [default]
15/05/2013 17:49:07.848[114848][M]:  OVReset = 0 [default]
15/05/2013 17:49:07.848[114848][M]:     Desktop Setting: OVEnabled
15/05/2013 17:49:07.849[114848][M]:     Value: 2
15/05/2013 17:49:07.849[114848][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:49:07.849[114848][M]:     No Value
15/05/2013 17:49:07.850[114848][M]:     Desktop Setting: RPCOVERHTTPRESTRICTIONS
15/05/2013 17:49:07.850[114848][M]:     No Value
15/05/2013 17:49:07.850[114848][M]:  RPCOVERHTTPRESTRICTIONS = 255 [default]
15/05/2013 17:49:07.850[114848][M]:     Desktop Setting: WORKING_DIRECTORY
15/05/2013 17:49:07.851[114848][M]:     Value: C:\Users\u18855\AppData\Local\KVS\Enterprise Vault\3B4D5A2A79EBEC4E8BAB9922D5E18D06\
15/05/2013 17:49:07.869[114848][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:49:07.869[114848][M]:     No Value
15/05/2013 17:49:07.870[114848][M]:     Desktop Setting: VVENABLED
15/05/2013 17:49:07.871[114848][M]:     Value: 1
15/05/2013 17:49:07.871[114848][M]:  VVENABLED = 1 [Desktop Setting]
15/05/2013 17:49:07.871[114848][M]:  OVReset = 0 [default]
15/05/2013 17:49:07.871[114848][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
15/05/2013 17:49:07.872[114848][M]:     No Value
15/05/2013 17:49:07.872[114848][M]:     Desktop Setting: PSTIMPORTENABLED
15/05/2013 17:49:07.873[114848][M]:     Value: 1
15/05/2013 17:49:07.873[114848][M]:  PSTIMPORTENABLED = 1 [Desktop Setting]
15/05/2013 17:49:09.646[112256][M]:     Outlook Exchange Connection Mode: 8
15/05/2013 17:49:09.817[112256][M]: GetMsgStoresTable: 0x0
15/05/2013 17:49:09.817[112256][H]:
15/05/2013 17:49:09.817[112256][M]: Number of Personal Stores: 2
15/05/2013 17:49:09.818[112256][M]: Checking Personal Store: SharePoint Lists
15/05/2013 17:49:09.818[112256][M]:                          PST is already marked
 

[Rob_Wilcox1]

I would expect problems with Office 2010 ...  because the Outlook Add-in from EV works differently with that version (and later) of Office.

But you say that Office 2010 on Windows XP works okay, but not Office 2010 on Windows 7?

What version of the Outlook Add-in are you using?

[JesusWept3]

open a support call with symantec

[jroe]

ev logs?

[jroe]

Hi Rob didnt see your post

it states: v 10.0.2.1112 (name field) and in the version column 10.0.9304

what is the latest version?

We have seen Outlook 2010 not function if error logging isnt set to 2 (it wont show up in outlook). This same setting can cause psts to crash in Outlook 2007, which works best at setting 0. This didnt appear related to this issue however.

It looks like the rightfax plugin somehow breaks the vault cacheing.

[Rob_Wilcox1]

10.0.3 cumulative hotfix is the latest, but, I don't think it'll make much difference over and above 10.0.2

Take a look: http://thingsilearnedtoday.net/2013/03/21/enterprise-vault-10-0-3-cumulative-hotfix-1-release/

Worth a try, before contact Support

[jroe]

wow that looks promising. we have niether keys, can you help provide the sample key/dword value so i can create it manually from your device? i am not sure what to name this dword key

http://www.symantec.com/business/support/index?page=content&id=HOWTO57571

[Tremaine]

As per the Outlook Add-in entry in the Registry Values guide included in the EV Help:

The Outlook Add-In looks for the Vault Cache and Virtual Vault registry values listed here in the following registry keys, in this order:

1
 HKEY_LOCAL_MACHINE
 \SOFTWARE
  \KVS
   \Enterprise Vault
    \Client
 
2
 HKEY_CURRENT_USER
 \SOFTWARE
  \KVS
   \Enterprise Vault
    \Client
     \VaultCacheStoreID
 
3
 HKEY_CURRENT_USER
 \SOFTWARE
  \KVS
   \Enterprise Vault
    \Client

Create a String value for VVStubOnlyModuleList with an entry of "googledesktopoffice.dll;mssphtb.dll;MyRightfaxdll.dll" under one of these locations above. Typically it would be the 3rd one as the best option.

Hope this helps :)
 
 

[Tremaine · Accepted solution]

Not seeing a full/verbose log you can try the following regkey on one of your systems and see if that helps after adding in the rightfax dll, other than that it will probably be necessary to raise a case so we can see if we can the two to play nicely together (I would suggest you go to the latest client release regardless though):

VVStubOnlyModuleList

Location	In Enterprise Vault 9.0 and later, you can set this registry value in three possible locations. See Location of Vault Cache and Virtual Vault registry values. In Enterprise Vault versions before Enterprise Vault 9.0, the registry value has the following possible locations: HKEY_CURRENT_USER \SOFTWARE \KVS \Enterprise Vault \Client \VaultCacheStoreID HKEY_CURRENT_USER \SOFTWARE \KVS \Enterprise Vault \Client
Content	A string value containing a semicolon-separated list of DLL file names. The default value is "googledesktopoffice.dll;mssphtb.dll". The file googledesktopoffice.dll is the Google Desktop Search Outlook Add-In. The file mssphtb.dll is the Outlook Microsoft Search (MSSearch) Connector, which provides Windows Search email indexing. Note: If you set this registry value, include the two default DLL file names. These file names are not automatically added to the list.
Description	Controls the behavior of Virtual Vault when an item is opened. If the request to open the item comes from one of the named DLLs, then the opened item contains only header information. The Enterprise Vault Outlook Add-In does not retrieve the content from Vault Cache or download it from the Enterprise Vault server. In Enterprise Vault 8.0 and earlier, the Outlook Add-Ins check for the setting in the following order: If the setting exists under HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\Vault Cache Store ID\, then that value is used. If the setting exists under HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\, then that value is used. If you use a group policy to configure settings on users' computers, then you can create the setting under HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\. Note however that a value that is set under HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\Vault Cache Store ID\ takes precedence over HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\.

[Tremaine]

Just to add the VaultCacheStoreID key is unique to each user so not an ideal entry to use eg: 4B1698D6C4B2A84087EF7D0F3BF3A7CC

[jroe]

VVStubOnlyModuleLis and VaultCacheStoreID that was the piece i couldnt figure out. testing now =)

[jroe]

update: no luck :(

tested:

Outlook2010AddIn.vsto giving this a shot, its a non-dll naming convetion, when looking at addons in outlook. i opened it in note pad it references Outlook2010AddIn.dll, giving it a shot now.

www.symantec.com/business/support/index?page=content&id=HOWTO57571t

http://www.symantec.com/business/support/index?page=content&id=HOWTO32107

http://www.symantec.com/business/support/index?page=content&id=TECH169273

[Tremaine]

Ok, sounds like you need to open a support case so we investigate this one further. Please provide a full Client trace with Maximum logging enabled and that regkey in place as well if you can.

[Rob_Wilcox1]

@jroe, how did it go with this issue?