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smtp archiving in ev 11.0.1 not working

jaiclan
Level 2
Partner

Hi All,

I have a labsetup with EV 11.0.1 and exchange 2010 setup. SMTP archiving is configured as per the document, however the mails are notbeing sent to EV smtp server's Holding folder. re configured the send connector in EXchange server with both IP and FQDN, still no fix.

Telnet on port 25 from exchange server to EV SMTP server is working fine,

 

Regards,

Jayaseelan

 

 

 

 

4 REPLIES 4

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

if you're saying that the messages are queueing up in Exchange than i'd revisit how you have the connector configured. if the messages arent making it to EV you should also be able to see something in the Exchange logs indicating why.

also, do you have all of the components/requirements for SMTP journaling in EV fully configured?

here's a good starting point

Using Exchange Server to journal messages to Enterprise Vault

Article:HOWTO107402  |  Created: 2015-01-09  |  Updated: 2015-01-09  |  Article URLhttp://www.symantec.com/docs/HOWTO107402

then here:

SMTP Journaling

Article:HOWTO107431  |  Created: 2015-01-09  |  Updated: 2015-01-09  |  Article URLhttp://www.symantec.com/docs/HOWTO107431

 

jaiclan
Level 2
Partner

Still unable to get it configured.

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

I assume yo have the EV SMTP Service up and running?

Do yo have any events in the eventlogs?

Can you trace a message in Exchange, to see where it goes?

 

 

Regards. Gertjan

RahulG
Level 6
Employee

refer the below technote to start with 

http://www.symantec.com/business/support/index?page=content&id=DOC7950

You can configure perfmon to capture the information related to the SMTP archiving .