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sync virtual vault failing

EVMan
Level 4

Hi

 

I'm doing a sync on my virtual vault and its failing to sync up with my vault. This is happening on all our users that we're moving to exchange 2010 (targetted by new EV9 servers).

 

Here is the diag log :-

18/04/2011 07:28:57.600[4860]: HDR:SYNC:ARC: Finding folders deleted in the archive and deleting them in the MDC
18/04/2011 07:28:57.601[4860]: HDR:SYNC:ARC: Issuing folder create and update requests to the EV server
18/04/2011 07:28:57.602[4860]: HDR:PST: CacheState set to: 25
18/04/2011 07:28:57.683[4860]: HDR:SYNC:ARC: Issuing item move requests to the EV server
18/04/2011 07:28:57.684[4860]: HDR:PST: CacheState set to: 19
18/04/2011 07:28:57.761[4860]: HDR:SYNC:ARC: Issuing folder delete requests to the EV server
18/04/2011 07:28:57.761[4860]: HDR:PST: CacheState set to: 28
18/04/2011 07:28:57.762[4860]: HDR:SYNC:ARC: Issuing item create requests to the EV server
18/04/2011 07:28:57.762[4860]: HDR:PST: CacheState set to: 22
18/04/2011 07:28:57.764[4860]: HDR:PST: CacheState set to: 1
18/04/2011 07:28:57.765[4860]: HDR:PST: CurrentSyncPoint set to: 64196
18/04/2011 07:28:57.765[4860]: HDR:PST: CurrentFullSyncPointTarget set to: 0
18/04/2011 07:28:57.770[4860]: HDR:SYNC:ARC: Finished Sync on archive: 1F1EA739B4FFEBF4DB6D4B6E09761A3FE1110000KVS
18/04/2011 07:28:57.771[4860]: HDR:SYNC:ARC: Sync Report - Hierarchy only sync for archive: 1F1EA739B4FFEBF4DB6D4B6E09761A3FE1110000KVS
18/04/2011 07:28:57.771[4860]: HDR: Sync status:0
18/04/2011 07:28:57.772[4860]: HDR: Requesting page: Slot.aspx?ArchiveID=1F1EA739B4FFEBF4DB6D4B6E09761A3FE1110000KVS&Slot=247cd84a-7610-49c2-9a59-b97a3229c029&release=true&MSt=0&CSt=2&Ls=2011-04-18T07:28:32&Ci=6384&Td=58028
18/04/2011 07:28:57.808[4860]: HDR:SYNC:ARC: End '1F1EA739B4FFEBF4DB6D4B6E09761A3FE1110000KVS' ('Turpin, James'):SUCCEEDED
18/04/2011 07:28:57.809[4860]: HDR:SCHED: Not automatically adding Virtual Vault - Turpin, James (eid: 1F1EA739B4FFEBF4DB6D4B6E09761A3FE1110000KVS) to profile. One of the archives the user has access to is awaiting Archive Task processing.
18/04/2011 07:28:57.810[4860]: HDR:SYNC:ARC: Cache '1F1EA739B4FFEBF4DB6D4B6E09761A3FE1110000KVS', status:0

18/04/2011 07:28:57.811[4860]: HDR:SYNC: Drifting next synchronization time

 

Any ideas what this error means and how we can fix our virtual vaults?!

 

thanks

James

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

So has the new archive task processed your mailbox?  You could try this, do a run now against your mailbox and then try to sync again.

 

This technote http://www.symantec.com/docs/HOWTO37774 says that

A Virtual Vault is automatically added to a user's profile when the following criteria are met:

  • The Enterprise Vault archiving task has processed all the archives that the user can access.

  • The initial header synchronization has completed.

  • The user has not previously removed the Virtual Vault from the profile.

View solution in original post

4 REPLIES 4

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

So has the new archive task processed your mailbox?  You could try this, do a run now against your mailbox and then try to sync again.

 

This technote http://www.symantec.com/docs/HOWTO37774 says that

A Virtual Vault is automatically added to a user's profile when the following criteria are met:

  • The Enterprise Vault archiving task has processed all the archives that the user can access.

  • The initial header synchronization has completed.

  • The user has not previously removed the Virtual Vault from the profile.

EVMan
Level 4

Hi

 

Still having problems with the majority of our users -

18/04/2011 14:48:44.477[4640]: HDR:SCHED: Not automatically adding Virtual Vault - Randal, Phil (eid: 1CA6129746EF88B40A27223D9E57675D01110000KVS) to profile. One of the archives the user has access to is awaiting Archive Task processing.

 

Evevn after setting the archiving task to run specificaaly on effected users.

 

Any ideas?

 

thanks

James

 

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Can you run the archive tasks against all the mailboxes, not just the user you are working with?

EVMan
Level 4

Yes, i've kicked these off now...