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synchronize button missing

satish_h
Level 2

Hello,

Can some one help me with issue.

 

I have an user, where she can not find a synchronize button on her outlook, no Virtual vault too.

This is the issue with only single user.

Troubleshooting steps we performed:

-> Tried to reset EV clinet

-> Tried to create new outlook profile.

-> tried with different PC

E-mails are getting archived and user is able to view the E-mails in archive explorer too.

The only issue is with the Vault.

Any suggestions are greatly appreciated. 

6 REPLIES 6

WiTSend
Level 6
Partner

Outlook needs to be in the cached mode.

satish_h
Level 2

Thanks, yes outlook is in cached mode. 

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Has Vault Cache been enabled?  

satish_h
Level 2

Hi Tony,

yes its enabled. From server end everything looks good.

Anyother suggestions on this.

Thanks 

 

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

you confirmed the config like everyone suggested and even tried with a different PC? that would rule out a lot except an issue with her archive or with the hidden message in the mailbox. try zapping the archive.

How to remove (zap) Enterprise Vault (EV) properties from Archive-Enabled Exchange mailboxes

Chris_Warren
Level 5
Employee Accredited Certified

Are you running with multiple provisioning groups?  I would look up the user's policy in the VAC:

Highligh the Site - Under Mailbox Management, select 'Display Policies Assigned to Mailboxes.

Look up the mailbox and make sure it is using the expected Desktop Policy with Vautl Cache enable.

 

I hope this helps.

 

Chris