07-14-2015 12:59 PM
Hello,
Can some one help me with issue.
I have an user, where she can not find a synchronize button on her outlook, no Virtual vault too.
This is the issue with only single user.
Troubleshooting steps we performed:
-> Tried to reset EV clinet
-> Tried to create new outlook profile.
-> tried with different PC
E-mails are getting archived and user is able to view the E-mails in archive explorer too.
The only issue is with the Vault.
Any suggestions are greatly appreciated.
07-14-2015 01:18 PM
Outlook needs to be in the cached mode.
07-14-2015 11:50 PM
Thanks, yes outlook is in cached mode.
07-16-2015 02:30 PM
Has Vault Cache been enabled?
07-17-2015 12:09 PM
Hi Tony,
yes its enabled. From server end everything looks good.
Anyother suggestions on this.
Thanks
07-17-2015 04:21 PM
you confirmed the config like everyone suggested and even tried with a different PC? that would rule out a lot except an issue with her archive or with the hidden message in the mailbox. try zapping the archive.
07-21-2015 01:49 PM
Are you running with multiple provisioning groups? I would look up the user's policy in the VAC:
Highligh the Site - Under Mailbox Management, select 'Display Policies Assigned to Mailboxes.
Look up the mailbox and make sure it is using the expected Desktop Policy with Vautl Cache enable.
I hope this helps.
Chris