this item has been archived by enterprise vault click here to view the original item

[vaultlearner]

Hello,

When we double click archived item on Outlook, we are having this issue : "this item has been archived by enterprise vault click here to view the original item". When we click nothing happens. Enterprise Vault Add-on is working and we can access archive over there. I tried this article: https://www.veritas.com/support/en_US/article.TECH47875 but not work for us.

This happens Outlook 2013,2007

Ev 11.0.1

Thanks.

[GertjanA · Accepted solution]

Hello

This is most likely due to Outlook patches being installed.

See this thread, which has a link to the KB with a workaround.

https://vox.veritas.com/t5/Enterprise-Vault/Archived-item-suddenly-not-able-to-open-in-Oulook-2010/m...

[drmaseusok]

Hi GertjanA,

Your solution seems not to fix the issue, any other idea.