01-27-2012 07:31 AM
Hi
I upgraded vault from 9.0.1 to 9.0.3 services and everything went through with no isssues .
but now i am having problems accessing admin console , all services are running but when I open admin console and point it to local server I am getting can not connect to directory service . Please help , thanks .
also on the event logs i am getting these errors :
The EnterpriseVault.DirectoryConnection object reported an error.
General access denied error
Internal references:
Error [0x80070005]
{CDirectoryConnectionObject::GetSyncSlotInfo} [.\DirectoryConnectionObject.cpp, lines {10310,10320}, built Nov 11 21:02:52 2011]
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=8390
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{12DDEEC1-BFF4-11D1-8008-0000F879BEF2}
to the user SID (S-1-5-21-823518204-963894560-725345543-1126). This security permission can be modified using the Component Services administrative tool.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Solved! Go to Solution.
01-27-2012 08:26 AM
Try this:
Grant the user permissions to start the COM component. To do this, follow these steps:
HKEY_CLASSES_ROOT\CLSID\CLSID value
Note In this subkey, "CLSID value" is a placeholder for the CLSID information that appears in the message.
To grant the correct permissions to the Network Service account, follow these steps:
Click OK two times.
01-27-2012 08:03 AM
Check your server DCOM settings by going to dcomcnfg from the start menu. The ev service account should have full access remote and local.
01-27-2012 08:26 AM
do you mean the ev service account application ?
01-27-2012 08:26 AM
Try this:
Grant the user permissions to start the COM component. To do this, follow these steps:
HKEY_CLASSES_ROOT\CLSID\CLSID value
Note In this subkey, "CLSID value" is a placeholder for the CLSID information that appears in the message.
To grant the correct permissions to the Network Service account, follow these steps:
Click OK two times.
01-27-2012 08:29 AM
By the way, are you logged onto the EV server as the VSA? Are you running the console from a remote machine/server using an account other than VSA? Did you perform the upgrade using the vault service account? Check and make sure EV services are still running under the VSA.
01-27-2012 09:03 AM
yes i am logged in as the vsa , and running the console from same server using remote desktop . yes I did the upgrade using the vault service account . all services are running but still not able to connect to directory service or shopping cart .
01-27-2012 10:48 AM
thanks CTEV . ok so I find out what was the problem .
the VSA account was a member of domain admins before and had all permissions to the sever AD , SQL etc .
yesterday before the upgrade one of the admins removed that account from domain admins group per symantec recommedations . As we rebooted the server today , all permissions were lost ..
what I did is add the VSA back to domain admins and users were able to connect to archives , and I was able to access the console .
Thanks