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url-shortcut-points-old-ev-server

mjscreen1
Level 4

 

I found a previous forum entry -

https://www-secure.symantec.com/connect/forums/url-shortcut-points-old-ev-server

we are seeing the same issue  -
can open an archived email - however the This message has been archived View original item  link points to the old server

Have created the registry entry suggested  - FixShortcutLinks  Dword and value 1

 

of note - at a point in time - the old wrong link on archived emails becomes the correct new server link

where is the old link server name being held ? - or how can I change

1 ACCEPTED SOLUTION

Accepted Solutions

Bruce_Cranksh1
Level 6
Partner Accredited

What Jesuswept said, this article explains the process. Just understand it puts load on the EV box

http://www.symantec.com/business/support/index?page=content&id=TECH47364&actp=search&viewlocale=en_U...

 

View solution in original post

7 REPLIES 7

ZeRoC00L
Level 6
Partner Accredited

What is your EV version ?

mjscreen1
Level 4

The version is  9.0.3.1164

ZeRoC00L
Level 6
Partner Accredited

Did you follow the correct procedure while moving the EV server to another server ?

http://www.symantec.com/business/support/index?page=content&id=TECH55377

JesusWept3
Level 6
Partner Accredited Certified

the registry key should be RestoreShortcutBody, not fixshortcutlinks

https://www.linkedin.com/in/alex-allen-turl-07370146

Bruce_Cranksh1
Level 6
Partner Accredited

What Jesuswept said, this article explains the process. Just understand it puts load on the EV box

http://www.symantec.com/business/support/index?page=content&id=TECH47364&actp=search&viewlocale=en_U...

 

mjscreen1
Level 4

Thank you Bruce - have started report on the user - 

will get back on result

mjscreen1
Level 4

fixed