Strange issue here, we have a report that shows the sizes of user mailboxes and noticed that one user was creeping up the list pretty quickly. I looked into his account yesterday and noticed that nothign had been archived out of his mailbox since may of 2012. I checked on the vault server and he DOES have an archive. I was able to browse the archive and see all the mail that was archived pre-May 2012.
When I check the archiving status report, his entry looks like 'user, Joe' below. My regular users look like 'working,account'
| Mailbox Name |
Archiving State |
Mailbox Type |
Provisioning Target |
Provisioning Group |
|
User, Joe
|
Enabled
|
User mailbox
|
Unspecified
|
Unspecified
|
| Working,Account |
Enabled |
User mailbox |
Domain\Enterprise Vault Enabled |
Email Archiving Default |
When I check his account in AD, he is a member of the provisioning group that we target (we just have 2 groups, 0 day and a regular enabled policy).
If I do a synchronization run in report mode, and try to select mailboxes, I dont see his mailbox in the list. If I try to run the enable mailbox wizard, I dont see his mailbox in the list (not sure if thats the right thing to do)
I am not sure the right sequence of steps to get this to re-associate. It seems like vault has lost track of where his mailbox is in exchange? I ran through the troubleshooting guide here: https://www-secure.symantec.com/connect/articles/troubleshooting-mailbox-will-not-archive-enterprise-vault The account is not hidden from the GAL, its not disabled.
Thanks for any thoughts you can provide!
