win7 registry for vault cache problems?

[Sarah_Seftel1]

Hi

I have a user that gets "failed" in synchronizing.

when running dtrace I can see the following:

14/06/2011 12:53:49.725[5968]: Could not open the key HKCU- SOFTWARE\KVS\Enterprise Vault\Client\A597DE33E8730644B65C158CD6237DC1\WDS Index Data\Add

14/06/2011 12:53:49.726[5968]: Error code 2

14/06/2011 12:53:49.726[5968]: Trying to open the HKCU\SOFTWARE\KVS\Enterprise Vault\Client\A597DE33E8730644B65C158CD6237DC1\WDS Index Data\ReIndex key for WDS indexing

14/06/2011 12:53:49.726[5968]: Could not open the key HKCU- SOFTWARE\KVS\Enterprise Vault\Client\A597DE33E8730644B65C158CD6237DC1\WDS Index Data\ReIndex

14/06/2011 12:53:49.727[5968]: Error code 2

there are no WDS registry settings under the value HKCU\SOFTWARE\KVS\Enterprise Vault\Client\A597DE33E8730644B65C158CD6237DC1

as if it not being created.

The user is full admin, we uninstalled and re-installed the client 9.0.2 fresh - same problem.

anyone seen this problem before?

Sarah

[TonySterling]

Hmm, interesting.  Were there any other versions of the client installed on the client machine?

Can you create the directories in the registry manually logged in as the user?

[Sarah_Seftel1]

9.0.2 was installed after by me.

I will add it manually, thought that there is a knows thing about it, but since the user is admin and has permissions to registry it was weird...

BTW, this is a computer that was installed with a ready win7 image with the ev 9.0.1 installed on the image.

I think maybe there's a connection.

I'll add it manually, and do another check on another computer that is installed with this image.

as always Tony - 10X a lot

[Rob_Wilcox1]

I could be wrong, but I don't think that they are the reason for the synch failing.

Can you post a full client log ?

[lgarcia]

Hi,

I had some problems on Windows 7 computers because of UAC

Try to deactivate User Access Control, restart the computer, then check to see if the problem persists

Luis

[Sarah_Seftel1]

it does pop out, but it's in their GPO, so - i'll check this and let you know.

[Sarah_Seftel1 · Accepted solution]

It's not in the UAC, but it's something in the image.

I'll update when we'll found the exact cause.