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2 folders with unusually large size

HongNTM
Level 2
Hi everybody.

"C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection"

Capacity of 2 folder  xfer and Quarantine very large
all file File in xfer and Quarantine are automatically generated

please help me!
7 REPLIES 7

Rafeeq
Level 4
Please follow this document

Large numbers of .tmp files are being created in the xfer_tmp or 7.5/xfer folder and are being detected as threats
http://service1.symantec.com/support/ent-security.nsf/docid/2009042217073548

HongNTM
Level 2

hi,

_How to solution multiple computer?  from server or other solution?

_How to prevent infecting other computers?

Rafeeq
Level 4
You need to follow the same steps on other machines too; this seems to be a bug ; clear them manually upgrade to 11.0.6000 version it should fix the issue.

HongNTM
Level 2
Hi,

Can you show me how to do to upgrade version from 11.0.5002 to 11.0.6000

Please help me!

Rafeeq
Level 4
you need to follow this document



Migrating to Symantec Endpoint Protection 11.0 RU6

 

http://service1.symantec.com/support/ent-security.nsf/docid/2010041310404248


HongNTM
Level 2
Hi All;

I have upgarded to version RU6. But still not solve the error.

Please help me.

Rafeeq
Level 4

sorry for getting late on this issue.
Did you delete those folders before upgrade?
delete those and check those if they come back