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Auto renewal is flawed

I don't remember agreeing to automatic renewal of my Norton 360.  While I really like the protection & customer support I've received in the past, I think you should be more transparent in your renewal process.  I wouldn't have known that you had charged my credit card if I had not checked my statement. Since my Norton subscription had not yet expired, & I had received no notification that I would be automatically renewed, this $75 charge was a bit of a surprise.  My email address has not changed, & I have checked my Spam folder in the past week.  This business practice feels sneaky.  Please be more forthright in the future.

Furthermore, when I tried to contact Norton to share these comments, the process was so controlled that I could not just send  comment/question about the renewal process.  I was asked for information I did not have, like a renewal order number. (I never had one, it was done automatically.) Without this number, I was not allowed to continue. 

1 Reply

Please visit Norton Support

Please visit Norton Support for your issue. Feel free to use the online chat, email, or phone for contacting Norton Customer Care.

 

http://us.norton.com/support/contact/contact.jsp?selected_nav=8&pvid=cs&cspvid=cs

http://us.norton.com/support/dtree.jsp?id=auto_renewal_01&selected_nav=8&pvid=&entsrc=

 

BTW, this forum is for enterprise product support.

 

Regards,

Thomas