I don't remember agreeing to automatic renewal of my Norton 360. While I really like the protection & customer support I've received in the past, I think you should be more transparent in your renewal process. I wouldn't have known that you had charged my credit card if I had not checked my statement. Since my Norton subscription had not yet expired, & I had received no notification that I would be automatically renewed, this $75 charge was a bit of a surprise. My email address has not changed, & I have checked my Spam folder in the past week. This business practice feels sneaky. Please be more forthright in the future.
Furthermore, when I tried to contact Norton to share these comments, the process was so controlled that I could not just send comment/question about the renewal process. I was asked for information I did not have, like a renewal order number. (I never had one, it was done automatically.) Without this number, I was not allowed to continue.
