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Box product

Mjahtetn
Level 6

If any chance that I lost the box product that I have purchase, Is there a chance to retrieve the license information? I did not register the serial number in the portal?

7 REPLIES 7

P_K_1
Level 4

Call licensing on the local support no. they can help you to get the information with the help of you email address or the company name

Mjahtetn
Level 6

I was told that they cannot pull up the records if the serial number was not registered on the portal. If that is the case, then the CD that I have is useless?

P_K_1
Level 4

If that's the case try to contact your reseller and see if he is any information avaliable.

Mjahtetn
Level 6

No luck Dude. They say that I need to buy a new one.

Anyway, thanks for the replies.

Thomas_K
Level 6

Give Customer Care a call, they may be able to help you.

http://www.symantec.com/business/support/assistance_care.jsp

 

Good luck,

Thomas

Angelique28
Level 4
Employee

If you have purchased the box product through a reseller they might have the records.

Or if you still have the POP- proof of purchase Symantec licensing team might be able to help you.

CD alone is not sufficieant to be able to pull up records.

Mjahtetn
Level 6

Exactly. CD Alone is not sufficient to get the license information. Let me try to call customer care first. Thanks everyone.