Cannot file a case

[marianh]

When I enter my "Symantec Support Contact ID number "(15 digits) in "Technical Contact ID" I get this error:

[marianh]

OK, inline pictures are forbidden, so here's the error message:

The MySupport application has encountered a program error.

[deepak_vasudeva]

There is a related issue reported here:

https://www-secure.symantec.com/connect/forums/symantec-mysupport-has-not-been-working-over-week

[marianh · Accepted solution]

Solution was contacting support by e-mail.