Cannot scan

[tpoole38]

Every time Symantec tries to scan my hard drive, it stops after about 3 seconds and says 'scan stopped by user'.  This happens whether it is doing a scheduled scan at 2:00 AM or whether I manually start a new scan.  How do I correct this problem?

[Thomas_K]

What product and version are you running? If the software you are using a very old AV product, please see this thread -

https://www-secure.symantec.com/connect/forums/scan-stopped-user#comment-4021021

[Rafeeq]

please follow cycletech suggestions..